Core Machine (Operating system/System info/Roon build number)
2019 MacBook Pro
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
eero Mesh
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
MacBook Pro, Chord Mojo, Audeze LCD-X
Description Of Issue
This particular album from Qobuz doesn’t load in roon, though I can get to it in the Qobuz app.
beka
2
Hey @Ali_Shafai,
I know it has been much much longer than usual or than we had hoped, but we would still love to help figure out what’s going on.
I can imagine there must be an error at play: I’ve just looked up the album and a Qobuz version does show up. On my end it works.
Are you still running into this error when searching for the album?
Thanks in advance
Yes, the issue is still present. However, I found a workaround.
I went to the Qobuz app and added it there, and viola! It is now appears and is playable in Roon!
beka
4
Hey @Ali_Shafai,
Thanks for your reply. It’s great to see how resourceful you are. Thanks for trying to find solutions.
I was wondering, is the behavior happening with any other album? If it does, could you please let me know?
No. Other titles from this artist and some others I just tried all work.
Other strange things are happening as well, should I report those separately?
For example, for artist Midori, I get blank spaces:
Here is another set of blank spaces where albums should be, for artist Pepe Aguilar:
fietser
(Fietser🚲)
6
No problems here. All albums are visible. Could be a network issue. Restart router and remote like IPad, or phone .
1 Like
beka
7
Hey @Ali_Shafai,
Thanks for following up with so many details. Could you please give a try to @fietser’s suggestions - they’re on the spot
Thanks @fietser
I have done several times, actually, to no avail.
If you could help pinpoint where the issue might be I am more than willing to try anything else!
beka
9
Hey @Ali_Shafai,
Thanks a whole lot for confirming you’ve already tried those steps. I’ve taken this to our technicians so they can make the next suggestions.
Please, sit tight
1 Like
system
(system)
Closed
10
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