Album favourites and tags missing after server restore (ref#3N6C8E)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I’ve been a happy Roon user for several years now, the UI, functionality, metadata handling, and overall experience are absolutely fantastic. However, I recently ran into something that feels like a bug in the backup/restore process.
I built a new server, installed Roon ROCK, and restored my database using a backup from my old Roon server. At first glance everything looked perfect — the library, play history, settings, etc. all came across nicely. But when I opened my “Favourites” section, I noticed that all the favourited albums and all my custom tags are completely missing, while favourited artists, composers, playlists, etc. are still there.
Has anyone else experienced this? It seems like album favourites and tags aren’t being included in the backup/restore process (or something is going wrong specifically with those items). Any ideas or workarounds would be hugely appreciated!
Thanks in advance!
Cheers

Describe your network setup

unifi

Good day @Emmanuel_Charles !

I hope you’re doing well today.

We’re sorry to see you have such kind of a problem.

We have not received similar requests any recently and in our internal test of backup restore procedure we could not reproduce the issue.

Can you please zip your backup and upload to our database storage uploader so we could analyze it:
https://workdrive.zohoexternal.com/collection/gnhz54df9ddffa33d49a3be8619bd6376a5de/external
?

Also, can you please share a few screenshots of how it is supposed to look like on your old machine if you have not disposed it yet ?

Thanks!

Looking forward to your reply!

Regards.

Hi @Emmanuel_Charles,

We haven’t seen a response to this thread yet - please let us know if you’ve had a chance to upload logs and we’ll proceed from there.

Thank you.

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