Albums From Qobuz Showing Up As Unavailable In The Roon Library

While this would help somewhat, I‘d still be able to salvage my edits and apply them to the replacement

Ah yes makes sense, I don’t edit streaming album meta data. They are rentals as is to me and I don’t have many in my library.

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OT I know and I also believe this has been suggested before, but Roon ought to have it’s own streaming service, within Roon, for Roon users only, for a further premium cost.
Then they’ll be in control of the whole end to end process and the experience would be improved.
Then ditch Qobuz and Tidal other than as streaming sources only, no library options.

Even if I edited a local album and then the artist releases a new one, it would help if I could copy my edits.

And for streaming albums it’s not as if all of them change or disappear all of the time. Most of my favorite artists own their own rights, and none of them changed so far.

And as a German speaker, some streaming metadata is just so wrong that it’s unbearable, with wrong spelling, stupid capitalization (thank you MusicBrainz for enforcing English rules on languages where they make zero sense), or completely missing, so that I accept the risk and make some changes in any case

No thanks having something only Roon can use, that would be worse than Apple Music.

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They may show up, but doesn’t show what they are which is part of the problem. If you have a large virtual library it’s like a needle in a haystack. It really should not be hard for Roon to offer this information. It knows what albums you have and it knows they are unavailable so just show them.

Here’s my experience, and as some have said before, it’s probably a licensing thing with one of the releases. Sometimes the recording will then be completely unavailable, or you’ll need to find a different release of the same album.

Below are a couple of albums… you can see that the bitrate info is missing on one. That’s gonna tell me that the release is no good anymore.

Sure enough, if I go to that album, you see “unavailable” on the tracks, and under “Format” it only says “Qobuz”… no file info. If you’re lucky, there’s another version. If not, the “VERSIONS” tab will be missing.

Now, I’m curious about the “Library Cleanup” function… I’m afraid to as I don’t want to muck anything up, but you’re saying it gives you options for exactly what you want to “clean up” and doesn’t do a bunch of stuff immediately/automatically once you click the button…?

No, it gives you no information on what it’s cleaning up, just a track count, which is a problem.

Why would it be worse?
I’m not suggesting it be mandatory, but a streaming solution which could be integrated with ones own library more efficiently, without version changing and edits losing hassle.
I’ve never used Apple Music.

If I notice an album with no available tracks, I click on Versions to see if there is another one.

EDIT: This is what I do. You would have to ask Roon why they can’t do it.

Yeah, I know you can do that and sometimes there is another version but other times one has to search again.

If Roon is smart enough to know that the new one is a version of the same album, and that the old one is unavailable, why can’t it:

  • Show some kind of summary of all unavailable albums and their replacements
  • Offer to replace the old one with the new one
  • Copy the edited credits from the old one to the new one
  • Offer to transfer some other metadata like play counts
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I have no clue what ‘files moved to a new server’ means, that’s a head scratcher and not really how this works…

When you ‘stream’ a track via Qobuz, you request it with the track id. A short lived url is generated and then provided in the response, that’s what Roon is getting.

Now, if an album is ‘replaced’ on Qobuz, typically a new entity is created. So the id of the old entity (and the track ids), the ones your local Roon instance is referencing, don’t exist anymore.

Did you see this link from @Suedkiez earlier in the thread? Sudden unavailability of BIS Label albums sourced from Qobuz in my library

The explanation that files had been moved to a new server was specific to BIS after it had been acquired by Apple. I don’t know what’s going on behind the scenes in other cases where tracks are listed as unavailable. The issue is the way Roon responds to whatever moves or modifications are being made.

I still have 0 clue what that means. It doesn’t really align with how these systems work, I think a word, probably ‘server’ is being misused here.

According to the thread I linked, after BIS was acquired by Apple, BIS files were migrated from Naxos servers to Apple servers. You can read more in that thread.

But what exactly happened at BIS is really on the periphery of this topic. When I asked, “is this an issue that could be fixed?” I meant the way Roon handles the information it gets from Qobuz, not whatever is happening at Qobuz or the labels that supply it. The functionality @Suedkiez proposed in the post above yours would be a significant improvement.

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Most of my Naxos albums from Qobuz are now unavailable. In every case I checked, there was a newer version with available tracks.

Is anyone else seeing this as well?

Yes, I’ve got 30 Naxos albums from Qobuz, and 24 of them are now giving the “this track is not currently available from Qobuz” error.

The tracks are not being marked as “Unavailable” in Roon, so we aren’t aware that anything is wrong until we attempt to play the album. This is not a good experience.

Edit: interesting; I rebooted my ROCK/NUC system and now the albums are showing up with tracks marked as “Unavailable”.

I just looked through my Qobuz library and found albums with unavailable tracks from the labels below. If this is affecting every Roon user, it seems like a significant issue. Maybe it is related to the recent outage?

  • Naxos
  • Oehms
  • Ondine
  • Hanssler
  • Grand Piano
  • Dacapo
  • Stradivarius
  • SWR Classic
  • Hungaroton
  • Music and Arts Programs of America
  • CPO
  • Alba
  • Reference Recordings
  • Marco Polo
  • Accent
  • Ars Produktion
  • Cedille
  • Vox Box
  • Centaur Records
  • Pan Classics
  • Music and Arts
  • BR-Klassik
  • Gramola
  • Dynamic
  • Glossa
  • SDG

Edit: These are the labels I noticed had the same issue a few days ago, which I mentioned in an earlier post:

  • Orchid Classics
  • Tacet
  • Capriccio
  • Delos
  • Accentus Music
  • Chandos
  • Supraphon
  • Orfeo
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I did a major revamp of replacing Chandos albums a while back, but indeed it appears as more labels are affected. I’m currently going through your list to see what labels I have from it. And so far, I’m finding a lot of albums that are now showing up as unavailable.

There have apparently been significant changes at Qobuz, which because Roon doesn’t proactively flag albums becoming unavailable means a lot of manual work for us in keeping our Qobuz favourites correct.

Flagging @support here so that they are made aware of this situation.

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I’ve gone through your list of labels, and it appears as though I have 68 albums to check. Sigh.

Edit: and there were 62 albums that needed replacing with new versions. What is really irritating is that some of them I remember I had already replaced some time ago.

I wonder how many more albums are lurking as unavailable in my library?