Albums stuck on "Loading album" after latest update (ref#U8TRCW)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After latest update Albums from my library when I try to choose and play - status Loading album...

Tell us about your home network

· No VPN here, Roon on Qnap (Docker), router TP-link

3

Hello @ygorvolkoff ,

Thanks for the report. Can you confirm if a reboot of the Roon App & RoonServer helps with this? We are activating diagnostics mode for your account and consulting with the team regarding your case.

4

Having the same issue with my Roon Server/Core when I use my Windows remote using build 1700. Works fine using remote on an iPad or Android phone but they are both on build 1696.

My architecture: Server is also on a QNAP NAS using the latest productiomn version of the Docker container provided by the Roon Staff. My problem remote is on the latest upgraded Windows 11 OS with Roon version 2.73 (build 1700) production (64-bit). Was not experiencing any issues with my WIndows remote until I believe I installed the latest update.

Thanks

5

Has your Server also updated to 1700?

6

Thanks for the idea. Using a Docker container with the Roon Server that gets updated to the latest version so think I’m in sync with the latest version of the Server (or is it Core).

7

Reboot does not help. To say the truth Roon works flawlessly on my iPhone as a remote. The problem appears only on my macbook as a remote (macOs Sequoia 15.7.9).

8

I’m seeing this on my Windows PC. It was fine until I got the notification and selected the option to update all. I think it updated the server a few days ago, and this one went so fast that it was likely a Windows client update.

I can still use it just fine on my Android tablet

9

Can everyone who’s having this problem actually check that the Server has updated to 1700. The reason that I’m saying this is that I had the same problem but the Server hadn’t actually updated properly. I then updated the Server and everything worked ok.

10

Same problem here. It happens only on my Windows PC (no problem with my iPad and my android phone).
The RoonServer version (docker container) installed on my QNAP NAS is 2.71 (build 1680).
The update cannot be installed (“There was an error checking for an update”).

Thierry

11

I think this might be the problem. If the Windows Remote updates, but the Server doesn’t, then the album page may not load properly.

There does appear to be some problems with the role out of this update. The Android remote hasn’t been released. This isn’t a case of PlayStore release lag. The APK that is downloadable from the Roon website is still build 1696. Over to Support on this one. @norris seems to be have replied to this thread, so hopefully they can offer an answer???

12

Same here - The RoonServer version (docker container) installed on my QNAP NAS is 2.71 (build 1680).
The update cannot be installed (“There was an error checking for an update”). I tried manually through my remote (Settings/About/Download update).