Various Sonos players connected via Ethernet or Wi-Fi (Sonos Net)
Linn Klimax DSM/3 via Ethernet
Number of Tracks in Library
Now 45000 as only Tidal is showing as available (before around 120000 but cannot recall the exact number)
Description of Issue
Only my Tidal albums show in the library. None of my local files or Qobuz albums show. Local files reside on Synology NAS shares all of which show as connected under storage in the Roon settings.
The NAS is accessible via the Synology app and all the PCs on the network. The music shares work fine and I can play the files using other apps.
Roon has now imported one album (12 tracks) from a share containing over a hundred albums.
Why it imported the one album is beyond me but here we are. I also tried to add a new album to my Qobuz favorites and that album is now also showing in my library. All other local tracks and Qobuz favorites remain AWOL.
When I force rescan the NAS shares I see Roon scanning the files but importing none (except for the 12 tracks mentioned above).
I would appreciate if someone from Roon could at least acknowledge the issue and recommend how to proceed. Thanks.
I appreciate your patience while the team continues to work through each thread. Following up here, I wasn’t able to see anything specific in your account diagnostics that would point to issues with your local library.
Could you break down more detail around where/how your local library is connected to your core, as well as a snapshot of your watched folders?
If you could also reproduce the issue and share a timestamp, that would be helpful. Thank you
As per my mail just now, I have done a clean install and now both local files and Qobuz work as expected. However, no playlists, bookmarks etc. I plan to restore the old library once Roon has fixed the issue.
I have guests this weekend and will not have time to restore and reproduce the issue with my original library. Can do that early next week if needed.
The local files reside on a Synology NAS connected via Ethernet to a UniFi Switch. The NUC is also connected via Ethernet to the switch.
This points to a potential database-based issue, if things are functioning properly on a fresh database. I’m glad to hear you have access, even at the cost of no playlists or customizations.
Yes this would still be helpful in regards to troubleshooting what specifically about your database is causing hiccups with your watched folders.
While we continue to troubleshoot, if you could route your core directly to your router, bypassing any switches, that would be helpful. The same goes for your NAS to your core and router.
As another option, if you’d like to keep your current database (if all is still functioning properly still) we could rather have you upload a copy of your issue database for our team to review.
The steps are as follows:
Zip up your RoonBackups folder (right-click it and select “Compress…”):
