All of a Sudden… Roon Remote is Not able to find Roon Core on Synology DS1019+

[Sean_Seely (S. Seely)]

Core Machine (Operating system/System info/Roon build number)
RoonCore for Synology NAS DS1019+ with 3 4TB Western Digital Red drives, 2 250GB WD Black NVME cache drives and one Samsung SSD to run Roon on.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Synology RT2600AC Router to DS1019+ via dual Gb ethernet using LAG, wifi to Raspberry PI 3b+

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Raspberry PI 3B+ over WIFI with Allo digione SPDIF Board, going into Denafrips Ares 2 DAC

Description Of Issue

When starting Roon Remote on my Surface Pro 4 or on my LG 7 thin Q phone it says it cannot connect to RoonCore. I have tried rebooting the NAS several times. Plex sees all folders on NAS fine.

Thank you,
Sean

[dylan (Dylan Caudill)]

Hi @Sean_Seely,

Can you verify that RoonServer is running on the Synology?

[Sean_Seely (S. Seely)]

Hello, yes I have tried that earlier. I stopped and restarted it too with no different outcome.

Thank you.

[dylan (Dylan Caudill)]

Thanks, @Sean_Seely.

We are currently looking into this and are hoping that you could use the directions found here and send us over a set of logs using a shared Dropbox link.

[Sean_Seely (S. Seely)]

Here ya go.

Sean_Seely_Logs.rar

[dylan (Dylan Caudill)]

Hi @Sean_Seely,

Please see see our latest update on this here:

Roon Initializing on 1.7 Build 536 [Team Working To Resolve]

Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here. Thanks, The Roon Support Team

[Sean_Seely (S. Seely)]

Thank you.

[dylan (Dylan Caudill)]

Hi @Sean_Seely,

We’ve posted another update here:

Roon Initializing on 1.7 Build 536 [Resolved]

Update Our team has resolved the issue and things should be working again. If you’re still seeing any issues please restart your Core machine and restart Roon on any remote devices. Original Post Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here. Thanks, The Roon Support Team

This should be resolved now. You might need to restart your Core and restart Roon on your remote devices, but after that things should be working for you. If you’re still running into any issues please let us know!

[Sean_Seely (S. Seely)]

Looks to be working now.
I did have to restart RoonServer to get the changes to take affect.

Thank you!