Hi, I have problem in playing Tidal on Roon. All tracks are empty. All Playlist including my playlists are listed but all empty.
No problem playing Tidal if play from Tidal app on Mac, iphone, sonos, bluesound, etc.
I have tried running Roon Core on Mac Mini, NAS, and now on MacbookPro v1.5 (build 339) stable (64bit).
My Tidal subscription is from UK, HiFi account.
I have tried, log in and out Tidal service from Roon., clear Roon cache, sync Tidal library, but none works.
Please advise possible solution to this problem.
Hey @Andi_Prabowo — Thanks for reaching out!
Are you able to navigate to the TIDAL section of Roon okay? Are you able to navigate to any of the albums/tracks that should be in the playlists?
Have you tried rebooting the Core machine?
Yes, I am able to navigate through playlists ok. But all empty.
Album and tracks all empty, nothing shown.
Restarted machine few times, enable disable tidal service from roon service setting, sync tidal library from roon service setting, clear cache. Nothing works.
Thank you for your prompt support
Did you restore a backup of Roon on each of these Core machines or did you add your TIDAL account to a new Roon database?
I just login to my tidal account fom roon.
Thanks for the info, @Andi_Prabowo.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
Can you login to your main Core machine (is that the Mac Mini?) and try to connect to a playlist and album from TIDAL, making note of the time in which you do each of those? Once you’ve done this reply here with the timestamps and I’ll ensure that the team reviews the diagnostics report in relation to those times.
Ok Logged on to mac mini.
Tried to access my playlists, albums, tracks just now.
No album nor track is shown. All empty
Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
Update — The report has been received
While the team is taking a look here I was hoping you could provide a little more information so I can pass it along to aid in their investigation.
First, please describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Second, can you share a screenshot of what you’re seeing when you navigate to your playlists and a TIDAL album?
My mac now connected to TP-Link wireless router, which get connection from the isp router.
Where should I send the screen shots?
IIs the Mac connected via WiFi or Ethernet?
You can share your screenshots here by copying the images directly into your response.
its wired through ethernet.
Can you see the screen shots?
One more screenshot request — Are you able to navigate to an album in TIDAL rather than a playlist? If so, please screenshot what you see there as well.
Yes, but all empty, albums and tracks
Hi @Andi_Prabowo – we took a look at this and discussed with TIDAL, and there appears to be an issue with your TIDAL account.
The issue is that the country associated with this TIDAL account is Indonesia, which is not among the list of countries TIDAL is currently available in, nor is it among the list of countries Roon supports for TIDAL. That’s why nothing is loading is here.
I’m not sure how or why your TIDAL account is setup this way, so unfortunately you’ll need to get in touch with TIDAL’s support team and hopefully they can give you some more information about what’s going on here.