iMac Roon Core Machine
2019 3.7Ghz 6-core Intel Core i5
8GB 2667 MHz DDR4
MosOS Monterey 12.0.1
Networking Gear & Setup Details
Network Sky Internet connected via Ethernet
Connected Audio Devices
Linn Majik DSM 3 connected via Ethernet
Number of Tracks in Library
Approx 5K tracks
Linked to Qobuz and Tidal accounts
Description of Issue
I cannot play any tracks from Tidal via Roon. Each time I select a Tidal version of a track I get an error message ‘Track unavailable from Tidal’. This occurs either when I try to stream via the Linn Majik DSM 3 or directly from the System Output on the iMac core. Qobuz works fine. Tidal was working about 2 weeks ago via roon with no problem, I have tried rebooting everything (Mac, iPad, Linn) and I get the same result. Tidal works normally via the App on both iPad and on iMac. I have tried closing the apps in case than is interfering with Roon - please can you advise what the issue could be!
I see you use MacOS Monterey 12.0.1
Do you have ‘Private Relay’ enabled?
With a lot of users this seems to cause problems with Tidal.
Try this, go to your iCloud settings and disable ’Private Relay’.
See if that helps.
I do not work at Roon Labs. I am just a user like you.
Hey @Bilbos – do you happen to be on the TIDAL free tier? The free tier is not available to third-party integrations like Roon.
Hi I am not sure what free tier is, but if it means free of charge, I am paying £19.99 each month to subscribe to Tidal!! So not for free!
Thanks Henri. I tried turning off Private Relay but the problem perishes - I cannot play any tracks on Tidal via Roon. Qobuz is fine.
Hey @Bilbos, can you visit my.tidal.com and click “Subscription”? Then share a screenshot here and we’ll have a look – thanks!
Ok so I checked the subscription and it turns out I was logged in with an old account in Roon. So problem solved. Thanks
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