All tracks in library marked as 'Unavailable' (ref#VW0PB7)

[Michael_Lahm]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· No, thought it might be a billing issue, entered updated CC info and was told by Room Billing the charge went through

What are the make and model of the affected audio device(s) and the connection type?

· Player is a Moon Ace (Amp, Preamp, DAC Player) connected via iPad 10th generation running OS Version 26.2

Describe the issue

Brings up my library but shows "Unavailable" on every track

Describe your network setup

Altafiber in my ISP, wireless router, using a laptop as the music server, running Roon on my iPad connected to my Moon all in one via Bluetooth

[Arlen]

@Michael_Lahm

Logging out and back in had no impact, the issue remains

Can you confirm you logged in and out via Roon’s settings (and not the app of the streaming service)?
Also, did you reboot your server and router?

[Arlen]

Otherwise, you might have to try to follow the advice given here: Majority of Tidal library showing as 'Unavailable' (ref#WRCSAC) - #2 by vadim

[noris]

Hello @Michael_Lahm ,

Thanks for reaching out. Please try to clear the cache as per @Arlen ‘s linked post:

Majority of Tidal library showing as 'Unavailable' (ref#WRCSAC)

Hello @brady2omar Thank you for reaching Roon support. Let’s start with clearing the streaming cache. Exit out of Roon Find and open your Roon database Navigate to Roon/Cache Move the contents of the /Cache folder elsewhere, like your desktop Try restarting Roon and verify if the issue still occurs

Let us know if this works!

[Michael_Lahm]

Just rebooted everything: iPad, Moon ACE, laptop, router, and even the fiber switch. This worked, no longer seeing “Not Available” and I’m able to play the music. Thank you, Mike