Here are the screenshots. As you can see Roon is the only process who is taking most of CPU. While it is still showing that is running but signal/audio is not coming out anymore.
Thank you for sharing those screenshots! John flagged us down regarding your case and we have been discussing it with our QA team today, I have some further feedback for you here:
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Can you please provide a sample of the Roon process when you are in this state and unable to paly to your McIntosh zone? If you open activity monitor, you can right-click on the Roon process, further instructions on how to do this can be found here.
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How long do you usually leave the Roon app running for? Does this issue only occur after the Roon app has been running for a certain amount of time? If you exit out of Roon and open it again, are you able to reproduce the issue within a few hours of a new session?
Please let us know when you have a chance, thanks!
Here is the sample. I can copy the full sample file because of size limit on body. Also I can’t attach a txt file. The issue happens when roon app is running for a certain amount of time. It’s vary from 2 hours to 5-6 hours. Usually I need to reboot computer to get it work and then the issue can happen if I leave it to run for a while.
Sampling process 28344 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling Roon (pid 28344) every 1 millisecond
Process: Roon [28344]
Path: /Applications/Roon.app/Contents/MacOS/Roon
Load Address: 0x1093e1000
Identifier: com.roon.Roon
Version: 1.0
Code Type: X86-64
Parent Process: ??? [1]
Date/Time: 2020-08-29 12:44:49.687 -0700
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 7
Analysis Tool: /usr/bin/sample
----
Call graph:
2257 Thread_35540703 DispatchQueue_1: com.apple.main-thread (serial)
+ 2247 start (in libdyld.dylib) + 1 [0x7fff94ee85c9]
+ ! 2247 main (in Roon) + 36 [0x10941dab4]
+ ! 2247 xamarin_main (in Roon) + 1116 [0x10941cc6c]
+ ! 2247 mono_main (in Roon) + 9333 [0x109468985]
+ ! 2247 mono_jit_exec (in Roon) + 414 [0x1094656ae]
+ ! 2247 do_exec_main_checked (in Roon) + 94 [0x10964d5be]
+ ! 2247 mono_runtime_invoke_checked (in Roon) + 135 [0x1096450f7]
+ ! 2247 mono_jit_runtime_invoke (in Roon) + 2354 [0x1095102a2]
+ ! 2247 ??? (in <unknown binary>) [0x10d870291]
+ ! 2247 ??? (in <unknown binary>) [0x10d87006b]
+ ! 2247 ??? (in <unknown binary>) [0x11e489353]
+ ! 2242 ??? (in <unknown binary>) [0x116e6427a]
+ ! : 2242 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] (in AppKit) + 346 [0x7fff8c9ffe58]
+ ! : 2242 _DPSNextEvent (in AppKit) + 978 [0x7fff8ca008ab]
+ ! : 2242 _BlockUntilNextEventMatchingListInModeWithFilter (in HIToolbox) + 71 [0x7fff8c69b12b]
+ ! : 2242 ReceiveNextEventCommon (in HIToolbox) + 431 [0x7fff8c69b2ea]
+ ! : 2242 RunCurrentEventLoopInMode (in HIToolbox) + 235 [0x7fff8c69b56f]
+ ! : 2242 CFRunLoopRunSpecific (in CoreFoundation) + 296 [0x7fff956d09f8]
+ ! : 2241 __CFRunLoopRun (in CoreFoundation) + 1371 [0x7fff956d119b]
+ ! : | 2241 __CFRunLoopServiceMachPort (in CoreFoundation) + 212 [0x7fff956d1cd4]
+ ! : | 2241 mach_msg (in libsystem_kernel.dylib) + 55 [0x7fff9330364f]
+ ! : | 2241 mach_msg_trap (in libsystem_kernel.dylib) + 10 [0x7fff933044de]
+ ! : 1 __CFRunLoopRun (in CoreFoundation) + 480 [0x7fff956d0e20]
+ ! 2 ??? (in <unknown binary>) [0x1248e29fb]
+ ! : 2 ??? (in <unknown binary>) [0x12113f83e]
+ ! : 2 mono_class_static_field_address (in Roon) + 141 [0x10947cf4d]
+ ! : 2 mono_domain_lock (in Roon) + 65 [0x1095c3411]
+ ! : 2 __psynch_mutexwait (in libsystem_kernel.dylib) + 10 [0x7fff93309166]
+ ! 1 ??? (in <unknown binary>) [0x11e4897cb]
+ ! : 1 ??? (in <unknown binary>) [0x11bd67ac4]
+ ! 1 ??? (in <unknown binary>) [0x1248e298b]
+ ! : 1 ??? (in <unknown binary>) [0x12113f83e]
+ ! : 1 mono_class_static_field_address (in Roon) + 167 [0x10947cf67]
+ ! : 1 mono_domain_unlock (in Roon) + 11 [0x1095c34ab]
+ ! : 1 __psynch_mutexdrop (in libsystem_kernel.dylib) + 10 [0x7fff9330914e]
+ ! 1 ??? (in <unknown binary>) [0x129fb0a9b]
+ ! 1 ??? (in <unknown binary>) [0x11814920b]
+ ! 1 ??? (in <unknown binary>) [0x11013235b]
+ ! 1 ??? (in <unknown binary>) [0x110121aa0]
+ 4 ??? (in <unknown binary>) [0x1211323d3]
+ ! 1 ??? (in <unknown binary>) [0x12110fcbb]
+ ! : 1 ??? (in <unknown binary>) [0x10d871259]
+ ! : 1 mono_gc_alloc_vector (in Roon) + 72 [0x10966bc18]
+ ! : 1 sgen_try_alloc_obj_nolock (in Roon) + 688 [0x1096cd660]
+ ! : 1 _platform_bzero$VARIANT$Ivybridge (in libsystem_platform.dylib) + 74 [0x7fff93b84f2a]
+ ! 1 ??? (in <unknown binary>) [0x12116462b]
+ ! : 1 ??? (in <unknown binary>) [0x12111976d]
+ ! 1 ??? (in <unknown binary>) [0x10d8786a8]
+ ! 1 ??? (in <unknown binary>) [0x10e37819a]
+ 1 ??? (in <unknown binary>) [0x1101140c7]
+ ! 1 ves_icall_RuntimeTypeHandle_IsInstanceOfType_raw (in Roon) + 1 [0x1095ed7b1]
+ 1 ??? (in <unknown binary>) [0x1102dd7b8]
+ ! 1 ves_icall_System_RuntimeType_getFullName_raw (in Roon) + 181 [0x1095ec7c5]
+ ! 1 mono_string_new_handle (in Roon) + 15 [0x1095ccc6f]
+ ! 1 mono_string_new_checked (in Roon) + 144 [0x109650000]
+ ! 1 mono_string_new_size_checked (in Roon) + 78 [0x10964749e]
+ ! 1 mono_string_new_size_handle (in Roon) + 113 [0x10964fbc1]
+ ! 1 mono_gc_alloc_handle_string (in Roon) + 9 [0x1095cbdd9]
+ ! 1 mono_gc_alloc_string (in Roon) + 72 [0x10966bdd8]
+ ! 1 sgen_try_alloc_obj_nolock (in Roon) + 688 [0x1096cd660]
+ ! 1 _platform_bzero$VARIANT$Ivybridge (in libsystem_platform.dylib) + 81 [0x7fff93b84f31]
+ 1 ??? (in <unknown binary>) [0x11a2ae763]
+ ! 1 ??? (in <unknown binary>) [0x11013e31b]
+ ! 1 ??? (in <unknown binary>) [0x11013e3f3]
+ ! 1 ??? (in <unknown binary>) [0x11013e4ab]
+ ! 1 ??? (in <unknown binary>) [0x11013e82b]
+ ! 1 ??? (in <unknown binary>) [0x10e34c9f8]
+ ! 1 monoeg_g_ptr_array_free (in Roon) + 30 [0x10973a11e]
+ ! 1 free (in libsystem_malloc.dylib) + 52 [0x7fff98f39053]
+ 1 ??? (in <unknown binary>) [0x10e37b590]
+ 1 ??? (in <unknown binary>) [0x10ffe9590]
+ 1 ??? (in <unknown binary>) [0x11012412e]
2257 Thread_35540704 DispatchQueue_2: com.apple.libdispatch-manager (serial)
+ 2257 _dispatch_mgr_thread (in libdispatch.dylib) + 52 [0x7fff90ae326e]
+ 2252 kevent64 (in libsystem_kernel.dylib) + 10 [0x7fff9330a232]
+ 3 _dispatch_mgr_invoke (in libdispatch.dylib) + 247 [0x7fff90ae3615]
+ 1 _dispatch_mgr_invoke (in libdispatch.dylib) + 49 [0x7fff90ae354f]
+ ! 1 _dispatch_kevent_drain (in libdispatch.dylib) + 143 [0x7fff90ae4164]
+ 1 _dispatch_mgr_invoke (in libdispatch.dylib) + 79 [0x7fff90ae356d]
+ 1 _dispatch_timers_run (in libdispatch.dylib) + 444 [0x7fff90aeb1ec]
+ 1 _dispatch_queue_wakeup_with_qos_slow (in libdispatch.dylib) + 516 [0x7fff90adfb65]
2257 Thread_35540708
+ 2257 start_wqthread (in libsystem_pthread.dylib) + 13 [0x7fff8a9473dd]
+ 2257 __workq_kernreturn (in libsystem_kernel.dylib) + 10 [0x7fff9330994a]
2257 Thread_35540720: SGen worker
+ 2257 thread_start (in libsystem_pthread.dylib) + 13 [0x7fff8a9473ed]
+ 2257 _pthread_start (in libsystem_pthread.dylib) + 176 [0x7fff8a949fd7]
+ 2257 _pthread_body (in libsystem_pthread.dylib) + 131 [0x7fff8a94a05a]
+ 2257 thread_func (in Roon) + 542 [0x10970df6e]
+ 2257 __psynch_cvwait (in libsystem_kernel.dylib) + 10 [0x7fff93309136]
2257 Thread_35540721: Finalizer
+ 2257 thread_start (in libsystem_pthread.dylib) + 13 [0x7fff8a9473ed]
+ 2257 _pthread_start (in libsystem_pthread.dylib) + 176 [0x7fff8a949fd7]
+ 2257 _pthread_body (in libsystem_pthread.dylib) + 131 [0x7fff8a94a05a]
+ 2257 start_wrapper (in Roon) + 813 [0x10969cf2d]
+ 2257 finalizer_thread (in Roon) + 618 [0x1095cc36a]
+ 2257 semaphore_wait_trap (in libsystem_kernel.dylib) + 10 [0x7fff9330451a]
2257 Thread_35540744: tid_750b
+ 2257 thread_start (in libsystem_pthread.dylib) + 13 [0x7fff8a9473ed]
+ 2257 _pthread_start (in libsystem_pthread.dylib) + 176 [0x7fff8a949fd7]
+ 2257 _pthread_body (in libsystem_pthread.dylib) + 131 [0x7fff8a94a05a]
+ 2257 startIOThread(void*) (in CoreVideo) + 147 [0x7fff9255329b]
+ 2191 CVDisplayLink::runIOThread() (in CoreVideo) + 511 [0x7fff925534b3]
+ ! 2189 CVDisplayLink::waitUntil(unsigned long long) (in CoreVideo) + 240 [0x7fff92553ff8]
+ ! : 2180 __psynch_cvwait (in libsystem_kernel.dylib) + 10 [0x7fff93309136]
+ ! : 7 _pthread_cond_wait (in libsystem_pthread.dylib) + 751 [0x7fff8a94a59a]
+ ! : | 7 cerror_nocancel (in libsystem_kernel.dylib) + 20,6 [0x7fff93304c67,0x7fff93304c59]
+ ! : 1 _pthread_cond_wait (in libsystem_pthread.dylib) + 770 [0x7fff8a94a5ad]
+ ! : | 1 __error (in libsystem_kernel.dylib) + 0 [0x7fff93304c3d]
+ ! : 1 _pthread_cond_wait (in libsystem_pthread.dylib) + 765 [0x7fff8a94a5a8]
+ ! 2 CVDisplayLink::waitUntil(unsigned long long) (in CoreVideo) + 249,156 [0x7fff92554001,0x7fff92553fa4]
+ 64 CVDisplayLink::runIOThread() (in CoreVideo) + 627 [0x7fff92553527]
+ ! 30 ??? (in <unknown binary>) [0x1156d464b]
+ ! : 30 mono_threads_attach_coop (in Roon) + 32 [0x10969bc90]
+ ! : 13 mono_threads_attach_coop_internal (in Roon) + 207 [0x10969bc0f]
+ ! : | 8 mono_threads_enter_gc_unsafe_region_unbalanced_with_info (in Roon) + 87 [0x109727e67]
+ ! : | + 4 copy_stack_data (in Roon) + 191 [0x10972804f]
+ ! : | + ! 3 _platform_memmove$VARIANT$Nehalem (in libsystem_platform.dylib) + 307,141,... [0x7fff93b85473,0x7fff93b853cd,...]
+ ! : | + ! 1 _platform_memmove$VARIANT$Ivybridge (in libsystem_platform.dylib) + 0 [0x7fff93b85300]
+ ! : | + 3 copy_stack_data (in Roon) + 164 [0x109728034]
+ ! : | + ! 3 monoeg_g_array_set_size (in Roon) + 36,0 [0x109732814,0x1097327f0]
+ ! : | + 1 copy_stack_data (in Roon) + 146 [0x109728022]
+ ! : | 3 mono_threads_enter_gc_unsafe_region_unbalanced_with_info (in Roon) + 98 [0x109727e72]
+ ! : | + 2 mono_threads_transition_abort_blocking (in Roon) + 35,464 [0x10972a5a3,0x10972a750]
+ ! : | + 1 mono_threads_transition_abort_blocking (in Roon) + 330 [0x10972a6ca]
+ ! : | + 1 check_thread_state (in Roon) + 45 [0x10972aa4d]
+ ! : | 2 mono_threads_enter_gc_unsafe_region_unbalanced_with_info (in Roon) + 41,174 [0x109727e39,0x109727ebe]
+ ! : 13 mono_threads_attach_coop_internal (in Roon) + 232 [0x10969bc28]
+ ! : | 10 mono_domain_set_fast (in Roon) + 36 [0x10958abc4]
+ ! : | + 4 mono_domain_set_internal_with_options (in Roon) + 103 [0x1095c23d7]
+ ! : | + ! 3 sgen_card_table_wbarrier_set_field (in Roon) + 1,7 [0x1096ce811,0x1096ce817]
+ ! : | + ! 1 mono_gc_wbarrier_set_field_internal (in Roon) + 1 [0x10966a1b1]
+ ! : | + 2 mono_domain_set_internal_with_options (in Roon) + 51 [0x1095c23a3]
+ ! : | + ! 2 pthread_setspecific (in libsystem_pthread.dylib) + 38 [0x7fff8a948dcc]
+ ! : | + 2 mono_domain_set_internal_with_options (in Roon) + 95 [0x1095c23cf]
+ ! : | + 1 mono_domain_set_internal_with_options (in Roon) + 74 [0x1095c23ba]
+ ! : | + ! 1 mono_thread_info_tls_set (in Roon) + 1 [0x10972dd91]
+ ! : | + 1 mono_domain_set_internal_with_options (in Roon) + 79 [0x1095c23bf]
+ ! : | + 1 mono_thread_internal_current (in Roon) + 1 [0x1096932c1]
+ ! : | 3 mono_domain_set_fast (in Roon) + 1 [0x10958aba1]
+ ! : 2 mono_threads_attach_coop_internal (in Roon) + 31 [0x10969bb5f]
+ ! : | 1 mono_domain_get (in Roon) + 1 [0x1095c2321]
+ ! : | 1 pthread_getspecific (in libsystem_pthread.dylib) + 0 [0x7fff8a947d4c]
+ ! : 1 mono_thread_info_current_unchecked (in Roon) + 7 [0x10972b717]
+ ! : 1 mono_threads_attach_coop_internal (in Roon) + 112 [0x10969bbb0]
+ ! : 1 mono_thread_info_is_live (in Roon) + 8 [0x10972a988]
+ ! 9 ??? (in <unknown binary>) [0x116e5a298]
+ ! : 8 ves_icall_System_GCHandle_CheckCurrentDomain (in Roon) + 23 [0x1095cb407]
+ ! : | 6 sgen_gchandle_get_metadata (in Roon) + 55,2,... [0x1096de597,0x1096de562,...]
+ ! : | 2 mono_gchandle_is_in_domain (in Roon) + 14 [0x10966dd6e]
+ ! : | 2 sgen_client_metadata_for_object (in Roon) + 0,7 [0x10966dd30,0x10966dd37]
+ ! : 1 ves_icall_System_GCHandle_CheckCurrentDomain (in Roon) + 1 [0x1095cb3f1]
+ ! 7 ??? (in <unknown binary>) [0x10d87acb9]
+ ! : 7 ves_icall_object_new_specific (in Roon) + 25 [0x10964e7e9]
+ ! : 7 mono_object_new_specific_checked (in Roon) + 71 [0x10964e2c7]
+ ! : 5 mono_object_new_alloc_specific_checked (in Roon) + 104 [0x10964e7b8]
+ ! : | 4 sgen_object_register_for_finalization (in Roon) + 158,67,... [0x1096d6cbe,0x1096d6c63,...]
+ ! : | 1 mono_object_register_finalizer (in Roon) + 26 [0x1095ca74a]
+ ! : | 1 mono_domain_is_unloading (in Roon) + 1 [0x10958e101]
+ ! : 2 mono_object_new_alloc_specific_checked (in Roon) + 28 [0x10964e76c]
+ ! : 1 mono_gc_alloc_obj (in Roon) + 11 [0x10966b28b]
+ ! : + 1 sgen_alloc_obj (in Roon) + 1 [0x1096cd691]
+ ! : 1 mono_gc_alloc_obj (in Roon) + 29 [0x10966b29d]
+ ! 6 ??? (in <unknown binary>) [0x116e5a6a3]
+ ! : 6 ??? (in <unknown binary>) [0x116e5a888]
+ ! : 3 ves_icall_System_Threading_Events_SetEvent_internal (in Roon) + 241 [0x1096b1e01]
+ ! : | 2 mono_w32handle_set_signal_state (in Roon) + 282 [0x1096bacea]
+ ! : | + 1 pthread_mutex_unlock (in libsystem_pthread.dylib) + 63 [0x7fff8a9479ea]
+ ! : | + ! 1 OSAtomicCompareAndSwapPtrBarrier$VARIANT$mp (in libsystem_platform.dylib) + 3 [0x7fff93b87343]
+ ! : | + 1 pthread_mutex_unlock (in libsystem_pthread.dylib) + 193 [0x7fff8a947a6c]
+ ! : | 1 mono_w32handle_set_signal_state (in Roon) + 178 [0x1096bac82]
+ ! : | 1 mono_threads_enter_gc_safe_region_unbalanced_with_info (in Roon) + 147 [0x109727a33]
+ ! : | 1 mono_threads_transition_do_blocking (in Roon) + 82 [0x10972a312]
+ ! : | 1 check_thread_state (in Roon) + 7 [0x10972aa27]
+ ! : 1 ves_icall_System_Threading_Events_SetEvent_internal (in Roon) + 23 [0x1096b1d27]
+ ! : | 1 mono_w32handle_lookup_and_ref (in Roon) + 106 [0x1096bbb8a]
+ ! : | 1 event_typename (in Roon) + 0 [0x1096b1bd0]
+ ! : 1 ves_icall_System_Threading_Events_SetEvent_internal (in Roon) + 259 [0x1096b1e13]
+ ! : | 1 mono_w32handle_unref (in Roon) + 0 [0x1096bbfc0]
+ ! : 1 ves_icall_System_Threading_Events_SetEvent_internal (in Roon) + 98 [0x1096b1d72]
+ ! 3 ??? (in <unknown binary>) [0x116e5a433]
+ ! : 3 mono_threads_enter_gc_safe_region_unbalanced (in Roon) + 40 [0x109727aa8]
+ ! : 2 mono_threads_enter_gc_safe_region_unbalanced_with_info (in Roon) + 136 [0x109727a28]
+ ! : | 1 mono_thread_state_init (in Roon) + 119 [0x1094f9557]
+ ! : | + 1 mono_get_lmf (in Roon) + 1 [0x109509481]
+ ! : | 1 mono_thread_state_init (in Roon) + 1 [0x1094f94e1]
+ ! : 1 mono_threads_enter_gc_safe_region_unbalanced_with_info (in Roon) + 88 [0x1097279f8]
+ ! : 1 copy_stack_data (in Roon) + 32 [0x109727fb0]
+ ! : 1 return_stack_ptr (in Roon) + 1 [0x109728711]
+ ! 2 ??? (in <unknown binary>) [0x11112baf8]
+ ! : 1 ves_icall_System_GCHandle_GetTarget_raw (in Roon) + 75 [0x1095e930b]
+ ! : | 1 ves_icall_System_GCHandle_GetTarget (in Roon) + 1 [0x1095cb2c1]
+ ! : 1 ves_icall_System_GCHandle_GetTarget_raw (in Roon) + 44 [0x1095e92ec]
+ ! 1 ??? (in <unknown binary>) [0x116e5a453]
+ ! : 1 CVDisplayLinkRetain (in CoreVideo) + 22 [0x7fff925709ac]
+ ! : 1 CFRetain (in CoreFoundation) + 50 [0x7fff956654c2]
+ ! 1 ??? (in <unknown binary>) [0x10d87ac44]
+ ! 1 ??? (in <unknown binary>) [0x11112b9d4]
+ ! 1 ??? (in <unknown binary>) [0x116e59f54]
+ ! 1 ??? (in <unknown binary>) [0x116e59fa3]
+ ! 1 ??? (in <unknown binary>) [0x116e5a220]
+ ! 1 CVDisplayLink::performIO(CVTimeStamp*) (in CoreVideo) + 185 [0x7fff9255414b]
+ ! 1 CVXTime::translateTime(CVTimeStamp const*, CVTimeStamp*) const (in CoreVideo) + 393 [0x7fff92553ee5]
+ 2 CVDisplayLink::runIOThread() (in CoreVideo) + 551 [0x7fff925534db]
+ 2 CVDisplayLink::getCurrentTime(CVTimeStamp*) (in CoreVideo) + 53 [0x7fff925539f3]
+ 1 CVXTime::getCurrentTime(CVTimeStamp*) const (in CoreVideo) + 40 [0x7fff92553a88]
+ : 1 mach_absolute_time (in libsystem_kernel.dylib) + 1 [0x7fff933035cf]
+ 1 CVXTime::getCurrentTime(CVTimeStamp*) const (in CoreVideo) + 153 [0x7fff92553af9]
2257 Thread_35540751: tid_8d53
+ 2257 thread_start (in libsystem_pthread.dylib) + 13 [0x7fff8a9473ed]
+ 2257 _pthread_start (in libsystem_pthread.dylib) + 176 [0x7fff8a949fd7]
+ 2257 _pthread_body (in libsystem_pthread.dylib) + 131 [0x7fff8a94a05a]
+ 2257 start_wrapper (in Roon) + 877 [0x10969cf6d]
+ 2257 mono_runtime_delegate_try_invoke (in Roon) + 160 [0x10964b9a0]
+ 2257 mono_runtime_invoke_checked (in Roon) + 135 [0x1096450f7]
+ 2257 mono_jit_runtime_invoke (in Roon) + 2354 [0x1095102a2]
+ 2257 ??? (in <unknown binary>) [0x11814e85b]
+ 2257 ??? (in <unknown binary>) [0x11814f998]
+ 2257 ves_icall_System_Threading_Thread_Sleep_internal_raw (in Roon) + 73 [0x1095efee9]
+ 2257 ves_icall_System_Threading_Thread_Sleep_internal (in Roon) + 93 [0x10969501d]
+ 2257 mono_thread_info_sleep (in Roon) + 429 [0x10972d96d]
+ 2257 mono_os_cond_timedwait (in Roon) + 84 [0x109720f94]
+ 2257 __psynch_cvwait (in libsystem_kernel.dylib) + 10 [0x7fff93309136]
2257 Thread_35540753: Timer-Scheduler
+ 2257 thread_start (in libsystem_pthread.dylib) + 13 [0x7fff8a9473ed]
+ 2257 _pthread_start (in libsystem_pthread.dylib) + 176 [0x7fff8a949fd7]
+ 2257 _pthread_body (in libsystem_pthread.dylib) + 131 [0x7fff8a94a05a]
```Thanks for providing that snippet of the sample process.
It has been a while since we spoke, have you also updated to the newest Roon build (610) and can confirm the issue still exists there?
I can get the sample process over to QA, but they also had one other question - can you check to see if you are able to reproduce this behavior when using a RoonServer type of Core?
You would need to download RoonServer from our Downloads Page and then have the existing Roon app connect to the RoonServer instance by going to Roon Settings -> General -> Disconnect.
RoonServer is a Roon Core with no interface and needs to be controlled by remotes. It would be good to know if RoonServer exhibits this issue as well.
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