Android client to ROCK disconnects

[ZS_ROCKS (Zafar Shabdiz)]

Core Machine (Operating system/System info/Roon build number)
ROCK.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
ROCK and clients on same subnet flat network connected wired and wireless on same router.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
N/A

Description Of Issue

• MacOS client finds ROCK and connects smooth.
• Roon iOS on iPad and iphone client finds ROCK and connects smooth.
• Android client on multiple Android devices can not find and connect ROCK.

The only time the Android client detects ROCK is when ROCK is rebooted or when the active MacOS client logs out!
Then after again Android client disconnects after some time.

Need help to get Android clients to function.

[Rugby (aka Daniel or Big Dan)]

Hi Zafar,

Can you list the android devices and their OS versions that are having the connection issues.

[noris]

Hi @ZS_ROCKS,

In addition to the Android model and OS version, could you please also provide the model/manufacturer of your router? Some routers need special settings applied as mentioned in our Networking Best Practices Guide. You may want to try to see if IGMP Proxying/Snooping helps with Android connection issues.

[ZS_ROCKS (Zafar Shabdiz)]

Thank for your reply.
Android 10 on Pixel 4XL and Pixel 2XL.
Fortinet FG60D firewall router + FAP22B access point

[noris]

Hi @ZS_ROCKS,

Thanks for the network setup info. I would try looking for an IGMP setting on your router and/or access point and see if toggling those triggers a change in behavior.

You could also try pressing on the “Help” button and seeing if you are able to connect by using the IP address of the Core or the multicast broadcast address of 255.255.255.255.

[ZS_ROCKS (Zafar Shabdiz)]

Thank you Noris.
Could not connect using Core IP address, but with 255.255.255.255 connected immediately.