Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Cannot connect to nucleus one, it works with apple iOS on tablet, phone and on PC but android cannot connect - phone or tablet, it is looking foe Roon Server
From the diagnostic data report we can see that you have multiple IP addresses on your devices. Can you clarify whether you are using VPN ? If so have you tried to connect to your server without it ?
And the other part we would like you to do is to upload logs from your Roon Server (
Glad to hear that the manual connection mode is working. As for the automatic connection mode, we’ll need to gather some more details as to why this doesn’t work. Can you please confirm your Android device model/manufacturer/version, as well as your networking gear/router’s model/manufacturer? If you are able to send a manual log set as @alex_h requested, this would also be very helpful.
What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
I had to reopen the ticket because the problem was not solved when manually inputed nucleus address. The only problem I have is connecting with my Android device, my phone or the tablet. Apple devices work without problem (phone or tablet) and so does PC. When I manually input the nucleus IP address sometimes android connects, sometimes not and even if it connects, it takes about 10 to 20 seconds. Phone is Samsung galaxy 25 ultra latest sw (Android 15) tablet is on Android 13. Nucleus one is connected directly to asus modem.