Android mobile having trouble connecting to Roon, requires restart to connect - Apple device connects without issues (ref#6GJJIS)

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What’s happening?

I'm having trouble connecting to Roon

What type of connection issue?

*Some *of my remotes can connect

My android mobile often can not connect to roon. I have to restart it and then it works. With an apple device connecting is never a problem.

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Hi @Boris_Huber,

Thanks for taking the time to write in, and welcome to the community! Sorry to hear you’re having issues with your Android device.

Does the issue happen with both the Roon Remote app, as well as Roon Arc?

Can you confirm you’re on the same wifi as your Roon Server when attempting to connect?

If you could, please reproduce the issue and share a specific date and time. From there we’ll be able to activate diagnostic mode for your Roon Server and take a closer look.

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Hi

Thanks for the fast reply.

I don’t use Arc yet. The roon server and android app are in the same WiFi.

Yesterday I tried again to connect and made screenshots where you can see the time. It took some minutes to connect (from 14:47 to 14:52) and I had to switch to English and then to German again to restart.

Kind regards

Boris

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Hi @Boris_Huber,

Which Android device is giving you trouble, the Motorola moto g(7) power or Motorola Moto G(4) Plus?

If you haven’t yet, I would fully remove the app and reinstall it fresh.

With that, can you also test out downloading the APK version, and see if the same issues persist: Roon - Downloads

Thanks!

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Hello,
I don’t use the g4.it is the G7 and also an Android tablet.
I removed the app and installed it again, then I tried the apk. Nothing helped. It takes minutes to find the Nucleus, not so with appple device.
Best regards
Boris

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Hey @Boris_Huber,

Thanks for the additional information -

Is this the only issue you’re experiencing on the G7? Do you lose connection after you’re able to initially connect?

If you don’t switch languages, are you not able to connect?

Our team will enable diagnostic mode on both your server and your G7 to inspect Roon further. Can you setup a direct ethernet connection from your server to your router while we continue to troubleshoot?

Thank you! :pray:

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Hello, thanks for your answer, it will take some time for me to do that and I will be back in about one week.

Thank you.

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Hello.
The problem is still the same. Sometimes it connects immediately but often I have to wait a long time until it connects.
Can you start diagnostic mode? A direct connection is already existing,I have no firewall behind the firewall of my provider.
Best regards
Boris

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Hi @Boris_Huber,

We unfortunately don’t see either devices showing on your account recently. Could you also confirm:

In order to review a diagnostic report from the affected device, could you please use the directions found here and send over a set of logs to our File Uploader?

Thanks!

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Hello and thanks for your patience.
I dont lose connection after I am able to initially connect.
Concerning the diagnostic report: I uploaded the zipped folder.
Just now when I am writing this mail (8:32, 12.5.2024) I am having troubles to conect. Then I switch to English - again no connection.

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Hi @Boris_Huber,

Thanks for the additional information! It looks like you may have sent over a .rar file, could you please re-send over a .zip instead?

Thank you :slightly_smiling_face:

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Hi Benjamin,
I loaded up the zip file.
Best regards
Boris

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Hi @Boris_Huber,

My apologies here, it looks like only the RAATServer logs from your Nucleus were sent over :see_no_evil: would you be able to send over a set from the affected mobile device?

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How can I do this?

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Hi Benjamin,

I uploaded another log file, hoping that this is the right one.
Regards
Boris

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hi @Boris_Huber,

My apologies again, but the logs needed would be from one of the devices you’re having issues with. I’ll list out the steps below:

Connect your PC to Android phone and install ADB (instructions are here (all platforms)). Then:

  1. Type adb shell in terminal
  2. Type logcat v (ref: Logcat command-line tool  |  Android Studio  |  Android Developers)
  3. Reproduce the problem and let terminal print logs for 3-5 more seconds
  4. Select output from the moment you started the reproduction of the bug till the very end
  5. Upload the log here and let us know once you have done so:

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

Or, alternatively, keep the issue mobile device active with Roon running, and post a reply here - we can try to auto-enable diagnostics from the device. It can be tricky with mobile devices, but certainly still worth a try from our end! :+1:

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