Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
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Description Of Issue
Hi @support still getting Android app issues on my Samsung Tab S2 and One Plus 5. When returning to the app from device being in standby I get confronted with a blank interface. I left this example on now playing but it does it on any page you leave it on.
Do you by any chance have any reproduction steps on how to consistently get into this state? I’ve seen reports of similar behavior on iPad, but we couldn’t nail down the steps just yet and it appears to be random from what we can gather. Any sort of repro steps you can share would be helpful in getting this addressed.
Normally I have just selected an album so on its page in Roon. I start it palying and then put it down,screen goes off, leave it. Doesnt have to be long either minute maybe tops, then
wake the tablet or phone and its in this state. It does it all the time on the tablet, not as otten as it did on the phone but it happens more than I would like. The Samsung has odd drawing issues to, but lets look a one at a time.
Can you please reproduce this issue and let me know the exact local time + date you see it occur as well as which of the devices you used to reproduce? I would like to get a set of logs and add your report to the development ticket.
Thanks @CrystalGipsy, looks like the log report came in . I’m seeing an interesting trace here, so let me run this by QA.
Also, I noticed that you have your Roon app running on this device for a considerable amount of time sometimes, does this issue occur only when you have been using the app for a while without exiting it?
Which version of Android are you running on these devices, are they the same?
We tried the following tests in the QA lab but have been unable to reproduce so far:
Left on Now Playing screen and lock the phone
Left on the Now Playing screen and wait till phone will go to stand by
Left on the Albums/Tracks browser page and lock the phone
Left on the Albums/Tracks browser page and wait till phone will go to stand by
Turned off wi-fi and then lock the phone on Now Playing/Albums browser/Tracks browser
Turned off wi-fi and wait till phone go to stand by on Now Playing/Albums browser/Tracks browser
@CrystalGipsy - I’ll note this info with QA, maybe it will help, but so far we have not been able to reproduce. If you get a chance to try the devices on a different network that would be interesting info to have as well.