Anyone else having trouble getting Tidal logged in today?

[BlackJack]

Wait until cloudflare has resolved its current issue, then try again.

Cloudflare Global Network experiencing issues

[stf4me]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Error message “cannot reach Roon search “

Describe your network setup

Roon Nucleus, Cambridge Audio Edge NQ and EVO150 streaming devices, Adtron network server

[BlackJack]

Please wait until cloudflare has resolved its current issue, then try again.

Cloudflare Global Network experiencing issues

[GalaxyGlider]

Exactly… I do not know if the issue with ARC also has anything to do with Cloudflare but that started this whole ordeal of trying to reinstall the server software in the first place. Great timing… Gotta love the internet and its reliance on single point of failures.

[Bart_Deege]

@BlackJack

its current issue, then

What is running on Cloudflare which influences Roon?

[_Andrian]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon app displays 'Tidal login failed' error message as of 12:36 Australian Eastern Standard time.

Describe your network setup. Tapping retry did nothing, and tapping edit shows Tidal waiting for Tidal login with spinning wheel.

Roon Sdever runs on Ubuntu VM on Proxmox connectrd to internet via Unifi seitch and pfSense firewall.

[BlackJack]

The Roon Cloud services (including Search)?

[stevef1 (Stevef)]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into TIDAL / Qobuz / KKBox

How can we help?

· None of the above

Other options

· Other

Describe the issue

keep failing to login to Tidal on Roon desktop. When I follow instructions to log into Roon website I input my user & password and nothing happens, both disappear

Describe your network setup

Mac Studio OS Tahoe 26.1

[Bart_Deege]

Okay thnx for the info, I hope this solves it…

[BlackJack]

Please see:

Anyone else having trouble getting Tidal logged in today?

Hi, After my ARC app was not able to connect to the server anymore I wanted to try if reverting to the production version of the server would help with the issue. I followed this KB article but was unsuccessful in reverting the server version back to production. Instead of downgrading the server the server is now unable to be restarted and remains “Not Started”. I have tried rebooting my ROCK multiple times as well as a tried to install the early access instruction file but none of that worked…

[BlackJack]

Please see also:

Anyone else having trouble getting Tidal logged in today?

Hi, After my ARC app was not able to connect to the server anymore I wanted to try if reverting to the production version of the server would help with the issue. I followed this KB article but was unsuccessful in reverting the server version back to production. Instead of downgrading the server the server is now unable to be restarted and remains “Not Started”. I have tried rebooting my ROCK multiple times as well as a tried to install the early access instruction file but none of that worked…

[per_lakso (per laksø)]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· it happen now 18.11.2025

What are the make and model of the affected audio device(s) and the connection type?

· roon

Describe the issue

unexspecyted error loading album. please try again later. It is second time it happen today. later i solved it by log out and on again, but now the lock out buttom is dissapeared..! What is happening?

Describe your network setup

network works and tidal works too

[Claude_Geens]

Yes, it come from Cloudflare issue

[Jim]

There is a problem in the UK too. I first noticed it getting a “Can’t connect to Roon Search.” error when searching. When I click on Menu TIDAL, it says “You aren’t currently signed into TIDAL”, even if I do log out and sign in again to tidal.

[James_I (The truth is out there but not necessarily here)]

I am not a Cloudflare user. But I guess I assume for now that whatever the issue is, it’s related.

[Babayaga]

Tried getting to thedailyaudiophile and cloudfare is the culprit too…
https://www.yahoo.com/tech/cybersecurity/articles/internet-infrastructure-firm-cloudflare-hit-121603429.html

[Mike_O_Neill]

Just spotted it in the last hour or so . Tidal is playing fine via it’s native app, it seems to Roon’s login that’s down

[Enrico_Castagnetti]

Same problem here in the US. Tidal works fine alone but not with Roon.

[Moy]

Hi!
This is happening right now; I’ve just been signed off, and I’m unable to connect to Tidal.
The Tidal App works fine, the web is fine.

I try to connect again and same error repeats

I reboot ROCK and still issue persists

[Ian_Robertson]

This is happening to me too. I’m in the UK. I can sign into TIDAL via the reconnect on web but does not establish a connection in Roon itself (spinning wheel).