App always hangs and shows "something went wrong" message (ref#U97C6K)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Need help as the subject, because always hang and show message as "something went wrong..."

Describe your network setup

Router: CBNHub CH8679
wifi to xiaomi 13 cell phone

3

Hi @jsnliu,
Thanks for writing in to ask us about this issue. ARC’s sign in process goes through a web browser so we will start troubleshooting there. If no web browser opens when you try to sign into ARC please check to make sure that your phone doesn’t have any pop-up blockers enabled. If a browser window does open but login fails then make sure your browser accepts cookies from Roon. Let us know whether either of these troubleshooting steps resolve your issue.

1 Like
4

Thanks for the information.
I did both you mentioned but it’s not solved.

5

Hey @jsnliu,

Thanks for the follow-up! Can you be a bit more specific around when the hanging and failure occur during the sign-in process?

Do you simply press the login button and receive the error in your screenshot above? Do you have any VPNs or third-party antivirus applications active on the device?

An important thing to note with your specific device - we haven’t yet tested ARC on the MIUI 14 operating system running above Android on this phone. Because of this, it may be useful to review a set of ADB logs from the affected mobile device. Steps to follow below:

Connect your PC to Android phone and install ADB (instructions are here (all platforms)). Then:

  1. Type adb shell in terminal
  2. Type logcat v (ref: Logcat-Befehlszeilentool  |  Android Studio  |  Android Developers)
  3. Reproduce the problem and let terminal print logs for 3-5 more seconds
  4. Select output from the moment you started the reproduction of the bug till the very end
  5. Upload the log here and let us know once you have done so:

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

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