App Crash / iOS / Signal Path / Pro-ject Stream Box S2 Ultra

[Bernd_Kurte (Bernd)]

Core Machine (Operating system/System info/Roon build number)

MacOS 10.13.6 / Roon 1.6 build 401 64bit /

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet cat 5e (HiFi gear) / FritzBox mesh WIFI (Apple devices)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/ect.)

Pro-Ject Stream Box S2 Ultra -> Pro-Ject Pre Box Digital

Description Of Issue

Roon App crashes when in signal path view the logo of Pro-Ject assigned to the Stream Box is ticked. Works ok when ticking the same logo underneath (assigned to the Pre Box). iPad 6 Gen iOS 12.2

[dylan (Dylan Caudill)]

Hi @Bernd_Kurte — Thanks for the report!

I’d like to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[Bernd_Kurte (Bernd)]

Hello @dylan

That’s 17:44

[dylan (Dylan Caudill)]

Thanks, @Bernd_Kurte.

Thanks! Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers

Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.