App crashes when skipping songs in sequence on Samsung SM-T510 - Android 11 (ref#C8MAYV)

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What’s happening?

Something else

How can we help?

I am experiencing freezes or crashes

Hello, I have a strange issue to report. :)
I control my roon server using your app, running on a tablet.
While listening to a playlist, if I for some reason skip songs in sequence, the app crashes. During this time, the music continues to play and if I reopen the app, I regain control again. This situation is always associated with a sequence of repeated skips...
The tablet is a Samsung SM-T510, running Android 11
Thank you

Hi @Rui_P,
Thank you for letting us know about this issue. We have enabled diagnostics on your tablet. The next time a crash happens please let us know the date, local time and track playing (if applicable) and we will be able to investigate further.

Daniel,

Hello. Yesterday i “forced” it, and it happened one time. I will continue to try it.

Regards

Hi @Rui_P,

The symptoms you’ve described indicate that the crash is limited to Roon Remote, not RAATServer or RoonServer.

We have a few questions that should help illuminate the cause:

  1. Does this occur regardless of the Zone to which you play music?

  2. Does this occur with all file types and formats? Try rapidly skipping through a playlist of lower-quality files, like 44.1kHz FLAC files or mp3s. Can you reproduce this behavior?

  3. Lastly, what page are you on in Roon when this occurs? Are you in the Playlist browser? Are you on an Album page?

Hello.

Thank you for your message.

Let’s see if I can help and answer.

  1. Only using one zone

2 & 3. Most times that this has happened, I was actually listening to playlists suggested by Roon, and as a side effect of skipping songs that I didn’t like, I stumbled upon this situation.

Regards

Hi @Rui_P,

My apologies for the delay. I have a few additional troubleshooting questions that should finally pin this down:

  1. Is the one Zone to which you’re playing the system output of the Android phone? If not, can you reproduce this problem playing to the system output?

  2. Roon-curated playlists usually include mostly high-resolution content. What happens if you play a lower-quality playlist or album and skip every track sequentially?

Please let us know an approximate timestamp or the name of a track/album you are playing when you experience the next symptom. We’ll keep an eye out for your response. Thank you!

Hello @connor

No problem about the delay :slight_smile:

The app that is running on the tablet is controling a server that is running with Roon. If and when this happens, the server continues to play forever with no problems, but I need to reboot the app so as to regain control of the playlist.

My opinion is that this happens with any kind of playlist, independent of the resolution of the files.

I have pushed it recently and I have had a few crashes (ie hope that you can see them on the log’'s)

Regards

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What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

Hi! I had a case about this already reported with you, so maybe it's easier to read the full thread. "App crashes when skipping songs in sequence on Samsung SM-T510 - Android 11 (ref#C8MAYV)"

Describe your network setup

already explained in (ref#C8MAYV)

Hi.

Situation seems ti have gotten worse, any comments?

Thank you!

Hello @Rui_P ,

Thanks for your message and apologies for the slow response here. For us to better analyze logs, can you please provide the information that Connor previously requested? Thanks!

Hello!!! :slight_smile:

Thank you for comming back to me,

This happens with any list that you have on “your daily mixes”.

I have made several experiment’s and it’s always associated with the “frequent skip” usage.

The software run’s for hours without crashes…

Regards

Hi @Rui_P ,

For us to investigate this issue properly, we would need to know the approximate time + date of your next crash, so that we can cross-reference the logs for clues. If you’d like to keep looking into this issue, please provide this information, thank you.

Hi there!

I will start a log so that I can keep track of these events and then I will share it with you guy’s!

Thank you for the support!

Rui

1 Like

Hello.

I had a crash listening to "the smashing pumpkins, Mellon collie and the infinite sadness - Zero (remastered 2012)

It happened on 16 June around 2:15 AM.

Regards

Rui

Hello

Another crash, “Ane Brun, It all starts with one - Words”, at 18/06 around 16:53

Regards

Rui

Hello.

One more chash

Renaud Garcia-Fons Trio, Arco Luz - Arcoluz , at around 19/06 around 0:30

Regards

Rui

Hello

Do you need more information?

Regards

Rui

Hello

Any feedback?

thank you