App keeps searching for server and won't shut off after reinstall (ref#BMW9T4)

Support
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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· App is searching for server and won’t shut off. Recycled Nucleus One and deleted and reinstalled app but it just keeps searching on the reinstalled app

Tell us about your home network

· Arris on Summit internet - everything else working fine - Netgear MS308 switch with Cat8 cable

2

Hello @Anndrew_Rahl

Thank you for reaching Roon support.

Looking at the diagnostic data, I noticed something that might explain why your iPad is endlessly searching. It appears that your iPad and your Nucleus are currently operating on completely different local subnets.

  • Your iPad is reporting a local IP address of 192.aaa.40.204 (and it also shows a 100.x.x.x address, which is often associated with an active VPN).
  • Your Nucleus One is reporting an IP address of 10.xxx.5.52, which is on a different network segment.

For Roon to connect properly, the remote device and the server generally must be on the exact same local subnet (for example, they should both start with 192.168.40.x). Since they seem to be separated right now, it is highly likely that this is preventing them from finding each other.

To help us confirm if this is the root cause, could you please check a few things regarding your network setup?

  1. VPNs: Do you have any VPN apps (like NordVPN, Tailscale, ExpressVPN, etc.) or security profiles running on your iPad? If so, please temporarily disable them.
  2. Network Topology: Are the iPad and the Nucleus connected to the exact same router/switch? Sometimes, connecting to a “Guest” Wi-Fi network, a range extender, or a secondary router can place a device on a different subnet.
  3. Reboot: Once you ensure the iPad is on your primary home network and any VPNs are off, please try restarting the iPad so it can request a new IP address from your router.

Let me know what you find!

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Hi @Anndrew_Rahl,

Please share a screenshot of your Nucleus Web Admin page, including the networking tab at the bottom:

4

Gently pinging this thread for a response. Please keep in mind that topic threads in the Support category will automatically close after a period of no activity. If you find this thread has closed, you can simply create a newsupport request, and we’ll merge/reopen threads accordingly to continue the conversation. Thank you!

5

Unfortunately I am traveling through next Friday and can’t get to my system until then. As for the problem I contacted Roon about, it turns out that last week’s storm caused a system network problem that disconnected my router. After the storm passed I was able to recycle the router and then everything worked fine.

Hope this helps.

Andy Rahl

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