App unable to connect to server (ref#D5QPWI)

[ga.moore]

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· App won't connect to the server

Tell us about your home network

· router is Sky model SR203

[vadim]

Hello @ga.moore,

Thank you for reaching out, though we’ll need a bit more “meat on the bones” to figure out why your app isn’t talking to the server!

To help us narrow this down, could you please provide a few more details?

• The Hardware: What device is acting as your Roon Server (e.g., a Nucleus, a Windows PC, a Mac, or a NAS)?
• The Remote: What device are you using to try to connect (e.g., an iPhone, an iPad, or a different computer)?
• The Screen: When you open the app, what exactly do you see? Is it stuck on the “spinning Roon logo,” or does it say “Looking for your Roon Server”?

We’ve occasionally seen the Sky router’s internal firewall or “Smart Setup” feature block the local discovery protocol that Roon uses. If your server is connected via Wi-Fi, try plugging it directly into the router with an Ethernet cable

Please let us know those hardware details, and we can give you a much more specific plan!