App won't open on laptop after today's update (ref#LBCRL5)

[Stuart_Matheson]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

There was an update today and now I can't open the app on my laptop.

Describe your network setup

Lenovo laptop.

[benjamin]

Hey @Stuart_Matheson,

Thanks for writing in, it’s good to see you on the community again! Sorry to hear about your issues launching Roon.

To confirm, is Roon Server running, and you’re having issues opening the Roon remote on your windows to navigate around Roon, or is Roon Server falling to open and run? Lets see if refreshing your remote database on the windows may help:

• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder

Let us know if you still run into issues!