ARC Android Auto looping issue in Mustang Mach-E (ref#582YUP)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· CarPlay / Android Auto issue

How can we help?

· None of the above

Other options

· Other

Describe the issue

Android Auto: In our Mustang Mach-E, if we try to start ARC from the car screen, it generally simply loops showing the circling wait cursor. It works fine to interact with it from the phone. Once it is 'kicked' from the phone, we can interact with it from the car screen as well.

Describe your network setup

TP link Archer 3000 is the router, connected to the asp. Roon runs on a nucleus with a wired connection to the router.

2

Hi @Benson_Margulies ,

Thanks for letting us know. Can you note down the exact local time + date when you next observe this behavior and let us know here? I will enable diagnostics for your account to see if there are any specific errors afterward.