ARC Blank Screen [Ticket in, Potential fix in EA #230]

Early Access
23

So deleted the App yet again and reinstalled.

Of course undertaking this process has removed all my settings and any downloaded content I had before. So back to setting Arc again and re-downloading a bunch of albums

24

Hi, @simon_pepper, have you been able to reproduce the blank screen issue on your end once again after starting from scratch and re-syncing with your RoonServer?

Thanks!

–
Ivan

25

Not as yet - once reinstated and downloads replaced, all is working ok.

2 Likes
26

Is there no debug logging mode we can put Arc into that would collect what the user is doing before the blackscreen ?

27

Hi everyone! A small update here. We released a potential fix for the blank screen issue in the most recent Early Access build #230. It won’t get people out of the broken state (when the client is displaying the blank screen state already) but rather prevents the client from getting into this state. Please, try it out and let us know how it goes.

Looking forward to your feedback!

–
Ivan

28

Hi @ivan I actually thought this had been fixed in the previous release as it hasn’t affected for a while now.

This new release isn’t great when connected to CarPlay and as others have posted, the recently played/added has disappeared and I have to know start playback from my phone again.

29

Hi, @oneofmany, the Recent activity problem is a known problem, unfortunately it apperas wehn connecting to outdated RoonServer instances, the fix is on the way. As for the CarPlay problems, there were no changes in that area but we’ll take a look at it to check what’s happening with this integration.

Thanks!

–
Ivan

30

So just started Roon Arc. Appears to be a new version from test flight.

Launched on login screen for some reason and connected to roon server remotely.

Now I have no downloads. Not great.

This expected ?

31

Not expected but reported here:

32

Hi @yiping_chi,

I wanted to give you a ping in this thread, where we’re testing the fix for the issue you reported here.

Did you want to try the fix in Early Access? We’re curious to see if it resolves symptoms in your particular case.

33

Sure, would be happy to give it a try. And it is noticed that this thread is for iOS, and mine is Android. Want to confirm it is fixed in Android too. And any ideas how to reproduce the issue? So i can try it in the new build. As it didn’t happen that often on my side, only twice.

34

@connor @ivan hi, is the symptoms I saw the same bug ? Instead of the black screen it appears i had some auth issue and got kicked to that. But same results, no downloads etc.

Has the black screen just been changed by kicking to the auth screen ?

Thanks

35

Hi, @Graham_Berks, it depends on the preconditions under which the auth issue appeared. In case it happened after you migrated #230 → #231 then it’s a different issue which is acknowledged :frowning:

Thanks!

–
Ivan

36

@ivan was after the migration so will ignore. Thanks

1 Like
37

Hi @yiping_chi,

Sorry for the confusion - I simply wanted to ping you in the Early Access section somewhere to see if you were willing to test. It’s highly likely the issue you experienced pertains only the Pixel 8 phones and resulted from the January '24 Pixel security update bug with internal storage (see here).

The test would be to install the app using the Play Store and then join the Early Access branch to see if you can reproduce after a few close/opening repetitions in the app:

With ARC downloaded from the Play Store:

  1. Open the Play Store.
  2. At the top right, tap the profile icon.
  3. Tap Manage apps & devices → Installed.
  4. Tap the Roon app to open its detail page.
  5. Under “Join the beta,” tap Join → Join.
  6. Repeat steps 4 and 5 for the Roon ARC app if installed on your device

Thank you!

38

Thanks for the updates. Want to clarify one thing, my issue had resolved after reinstalling the original app on Jan 20, and no issue encountered after that.

Tried the following things today:
With prod build 1.0.45, stop/close/start/clear cache/switch network/VPN for several times, no issue.
Joined beta with build 1.0.46, stop/close/start/clear cache/switch network/VPN for several times, no issue.

BTW: I have Android Feb security update installed early this week, which was after Jan 20 when the issue was resolved.