ARC cant access new ROCK att HUMAX BGW320-500

[Mitch_Paster]

Roon Core Machine

NUC 11i5

Networking Gear & Setup Details

HUMAX BGW320-500

1. Who is your internet service provider?
   ATT

2. Please list the make and model of your modem and router?
   HUMAX BGW320-500

3. Do you have any additional network hardware, like additional routers or managed switches?
   no

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
   no

Connected Audio Devices

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect EADDRNOTAVAIL 2600:1700:4cb0:3cc0:8aae:ddff:fe0d:db15:55002 - Local (:::0), response code: undefined, body: undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“69.hhh.iii.jjj”,“actual_external_ipv6”:“2600:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}