ARC Can't find Core

[Jim_Bartel]

Hi Support. I was using Roon ARC iOS this morning while driving. No trouble at all. This afternoon while driving back home Roon ARC said, “something went wrong”. After a couple failed attempts I restarted the iPhone and relaunched Roon ARC. Upon login the iOS app says, “No Roon Cores found”. I gave up figuring something must have gone wrong on my Roon Server. When I got home I saw the server said, “Roon ARC can securely access your Roon Core”. Local network use of Roon is working properly. I’m running the latest Roon Server and Roon ARC builds (1148). I went on to try all the things listed here, restart iPhone, reinstall Roon ARC, reboot Roon Server. No luck, Roon ARC still unable to see my Roon Core. Roon Server ISP is Comcast/Xfinity. Roon ARC iPhone is on AT&T.

Help please!

[noris]

Hi @Jim_Bartel ,

There was a server-side issue that has since been resolved. Please see the following thread and if you’re still having issues, do let us know, thanks!

ROON ARC: All of sudden, "Something went wrong" and "Poor connection" and "Searching for Roon Core..." messages [Resolved]

Hi everyone, Thank you for your reports and patience as the team investigates this issue further and works to pin down what was going wrong. We’ve relieved the issue for now and are reporting as stable, and users should expect normal performance moving forward. The tech support team is standing by to investigate if anybody experiences continued symptoms. We’ll follow up with additional updates as necessary and you can expect a more precise response shortly.