ARC configuration and ATT router

[David_Dixon]

Roon Core Machine

Nucleus

Networking Gear & Setup Details

ATT BGW210

Connected Audio Devices

Number of Tracks in Library

Description of Issue

ATT open up port 4030, so that ARC could configure. But still doesn’t work.

[mjw]

Welcome to the Roon collection, @David_Dixon

Please share the diagnostic message shown under Roon Settings > Roon ARC, and confirm the value in Listening Port.

[David_Dixon]

{

“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},

“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},

“external_ip”: {“actual_external_ip”:“99.hhh.aaa.iii”,“actual_external_ipv6”:“2600:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“null”},

“natpmp_autoconfig”: {“status”:“NotFound”},

“upnp_autoconfig”: {“status”:“NotFound”} }

[David_Dixon]

and the listening port shows as 4030

[mjw]

The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

• Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

1. What is the make and model of your modem and router?
2. Do you have any additional network hardware, like additional routers or managed switches?
3. Who is your internet service provider and what is your geographic region?
4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?

[connor]

Hi @David_Dixon,

We wanted to check in as some time has passed - were you able to configure port forwarding by toggling UPnP on in your router settings?

Regular account diagnostics can’t confirm your ARC download is working, so please reach out to our team here if you’re still having trouble. We’ll assist promptly now that we’ve reached your inquiry in the queue.