ARC Connection Error on Android and Windows App - NetworkError code: 1016 (ref#A6AD8S)

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· In Roon (Android and Windows App) I get an error message for ARC connection "{"ipv6_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"}, "ipv4_connectivity": Status":"NetworkError" ,"status_code":530,"error":"error code: 1016"}, "external_ip": {"actual_external_ip":"217.aaa.ddd.nnn","actual_external_ipv6":"2003:ooo:ppp:qqq:qqq:rrr:sss:ttt","router_external_ip":"217.aaa.ddd.nnn"}, "natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Success","error":"No Error","routers":1,"routers_mapped":1} }"

Tell us about your home network

· ISP German Telekom is running on Fritzbox 7950 AX. Router-Modem isn't linked in bridge mode to other devices. Roon Core is a NUC, connected via LAN directly with the Fritzbox. The Android App for ARC shows a flawless connection to cloud and Roon Server (two green status spots under settings). No VPN connections on any device (PC, Smartphone, NUC).

I am also getting both error 530 and error 1016:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:530,“error”:“error code: 1016”},
“external_ip”: {“actual_external_ip”:“199.ddd.eee.fff”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”},
“multinat_autoconfig”: {“status”:“Success”,“error”:“No NAT Detected”,“routers”:0,“routers_mapped”:0}
}

Hello @Mandrill

You have correctly identified the situation with your observation about the Android app.

The errors you are seeing in the Roon Core settings (status_code: 530, error code: 1016) are due to a widespread infrastructure issue with Cloudflare, which Roon uses for connectivity testing.

Here is what is happening:

  • Your Network: Is actually configured correctly (as proven by your Android app connecting successfully).
  • The Error: Is a false negative. The Roon Core is trying to ask our servers “Am I accessible?”, but because Cloudflare is having issues, the request fails with Error 530.

Recommendation: Since your ARC app is working, you can completely ignore the error message in Roon Settings for now. It is simply a reporting glitch caused by the outage.

You can monitor the status of the fix here: Cloudflare System Status

@pyresforliars — the same applies to you. If your ARC app connects on your phone, ignore the error in Settings

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