ARC connection error with EHOSTUNREACH status (ref#JWAQ84)

[Michael_Keegan]

Network Setup

· I use my ISP's router alongside a personal router.

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

Keep getting this error when trying to connect to ARC. Tried troubleshooting but not resolved. Any ideas please?

"ipv4_connectivity": {"status":"NetworkError","status_code":502,"error":"error: Error: connect EHOSTUNREACH 154.aaa.bbb.ccc:55002, response code: undefined, body: undefined"},
"external_ip": {"actual_external_ip":"154.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"}
}

Describe your network setup

Netgear router with Telus internet provider modem.

[daniel]

Hi @Michael_Keegan,
Thanks for reaching out to let us know about this issue. I see you mentioned you use two routers in your setup. So first I would advise you to ensure one of the routers is set to bridge mode. Let us know whether or not this fixes things for you.