ARC connectivity error with ATT ISP and BGW320-505 router (ref#22JQKV)

Support
1

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· None of these are listed. It simply says "TIMEDOUT" or similar.

System or third-party *firewalls *or *antivirus software* can sometimes block RoonServer from reaching ARC.

·
Try adding RoonServer and its associated processes to the whitelist of any firewalls or antivirus software you have installed, including the Windows system firewall, if applicable.
[You can learn more about firewall exceptions with Roon here.](https://help.roonlabs.com/portal/en/kb/articles/firewall)

Has the status in Roon -> Settings -> ARC changed after adding exceptions in your firewalls and antivirus software for Roon?
I don't have any system or third-party firewalls or antivirus software.

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· UPnP is not listed in my router settings

Describe the issue

Getting the following error when testing ARC.
{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"99.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"}
}

At time the error code will be 908 (or something like that)

My ISP is ATT and the router is BGW320-505.

Describe your network setup

The os is Window 11

2

Hi @Leo_Method,
Thanks for reaching out to us about this problem. I activated some diagnostics on your account and I’m seeing that your server is showing a lot of networking errors. So we should start by troubleshooting the connection between your server and the router.

Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.

You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.

I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.

If your issues persist after doing the above please provide us the following information so we can continue troubleshooting.

  • How is your Roon server connected to the router (i.e. are you using ethernet or Wi-Fi)?
  • Are you using any networking hardware like switches with your server?