ARC connectivity issue on iPhone/iPad (ref#0RQNJ7)

Support ARC: Port Forwarding Help
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· ARC Will Not Connect to iPhone/iPad

Tell us about your home network

· {
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error code: 504"},
"external_ip": {"actual_external_ip":"76.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Failed","error":"No uPnP Routers found on LAN"}
}

2

Hi @Christopher_Rogers ,

Thanks for reaching out.

The JSON you provided suggests there’s a timeout issue when connecting to your Roon Server.

Please try using a VPN to see if it resolves the issue. We recommend Tailscale for this purpose.

You can find setup instructions here: Tailscale Setup Instructions.

Let us know how it goes. Thanks!

3

Hi @Christopher_Rogers,

Just checking in on this. Were you able to try connecting through a VPN, ideally Tailscale, and see whether that clears up the timeout between your device and the Roon Server? If you did give it a try, let us know what you found, or if you need a hand with the setup instructions we sent over.

4

This thread is now auto-closing due to inactivity, but you can reactivate the conversation anytime by submitting a new request here if you require further assistance. Thank you!