I have been having issues trying to login to Roon Arc on IOS18. It either says "invalid recaptcha" or "Something went wrong. Please try again". I had no issues accessing Arc on two other Android phones so I believe it has something to do with the device itself.
I looked through the forums and have already tried the following steps: a) Switch default browser to Firefox or Brave b) Turn off "Block pop-ups" c) Turn off "Prevent cross-site tracking" and "Hide IP Address" d) Turn off "Advanced Tracking and Fingerprinting Protection" e) Turn off "Block all cookies" f) Uninstall all Ad-blocker extension g) Tried logging in on the same network as the other 2 Android device
Almost at my wits' end here trying to figure this out.
Describe your network setup
ISP ONR > Unifi Switch > Debian-based Roon Server
Shouldn't be an issue since i can access on my android phone.
Thanks for writing in! Sorry to hear about your new Arc issues. I noticed from your screenshot your attempting to login via cellular data (which shouldn’t be an issue) but could you also attempt to log in via your wifi as well?
And to confirm, when you access your Roon Settings > Roon Arc, you have the purple check mark showing Arc is properly setup within your system?
Lastly, as a side test, could you also download our .APK version of Arc and see if you have the same issue? Here’s the download link:
Facing the same issue on wifi. Just to clarify, I’m having issues on my Iphone 14. I tested on 2 other Android Devices and I can login and connect to my Roon Server just fine.
My Roon server passes the port test and says that it is ready and accessible. My Roon ARC app says that my roon server is online and ready. However when I press connect in Roon ARC, it just spins then shows green then spins then times out and says "Can't connect to your Roon Server". Once that error goes away the Roon server shows online and ready again. This happens on my local network and on a cellular network. I have never been able to get Roon ARC to work.
Hi @Michael_Silva,
Thanks for reaching out to us about this issue. @anon15113244’ suggestion is a good place to start troubleshooting. Please let us know the result.
I did try Wifi on my local network and it had the exact same behavior.
I do have some new information,
The issue seems to be on my phone, it is an Iphone running IOS 18. I tried to connect via Roon ARC using an IPAD with the same OS on my local network and it connected without an issue. I tried uninstalling and re-installing Roon ARC on my phone twice, but it has not fixed the issue.
The only thing that I think might be an issue is the authentication for Roon ARC on my phone, but it does act like it is connected without an issue.
Just did the steps which you mentioned before commenting here in case you need the timestamp.
Yes. No issues with logging in on browser.
Unfortunately, still unsuccessful. I made sure to disable all the necessary privacy & security settings under safari.
Not sure how noteworthy this is but if press login on the Roon Arc app and press cancel without logging in, the same “Something went wrong” error message still comes up.
Ok, I am at my wits end here.
For the last week I have been trying to login to Roon ARC on my iPad Pro 2021.
All of my iPad OS and Roon apps are all up to date as of the time of this post.
When I try to login to ARC on my iPad, I get an error that “something went wrong” and am prompted to “try again.”
Steps I have tried to get this to work:
1- rebooted mac mini where core runs
2- restarted roon
3- restarted raat
4- restarted arc on ipad
5- deleted and reinstalled arc and roon remote on ipad
6- tried on several different networks
7- checked port forwarding on my router
8- reset the listening feature in the roon program on my pc (port is set to 55002)
No matter what the heck I do, I cannot login to ARC on my ipad - I am losing my mind
I finally decided to pull the $800+ trigger on a lifetime license for Roon this year, and this is my initial greeting… unhappy at the moment
Maybe I am missing something simple? I would love for a Roon tech person to give me some totally obvious answer where I can feel dumb but also be happy that I am moving on.
It should be said, my iPhone 15 Pro Max runs ARC with zero issues, and has been running for weeks and weeks now with never giving me any trouble. Both my phone and iPad point to the same Roon server.
Can someone please help me figure out how to get ARC up and running on my iPad?
Is there some cache to clear, or some Roon info I need to figure out how to permanently delete from my iPad that I am unaware of?
Anyway - please chime in if you can help, I would greatly appreciate it.
Blesings
Thanks for giving those suggestions a try. Do you by any chance have Private Relay turned on?
Or a VPN?
Settings > General > scroll down to VPN & Device Management > VPN > Simply turning off VPN Status will auto reconnect and turn VPN back on. > Select VPN [click on the blue ** I ] > TURN OFF Connect on demand.
Thanks for giving that a try! I see that your running Windows as your Roon Server machine, as a temporary test, could you see if disabling your windows firewall makes any difference in connecting with Arc over your wifi?
After testing that, feel free to re-enable your firewall. If your issues persist, could you review your Roon Settings>Roon Arc and see if changing your port number slightly has any effect?
SO I am able to get it working on an Ipad and a different Iphone. I tried port 55004 (the old port was 55002) and the same result. I even tried port 25000, same result, but the IPAD works on all 3 ports. (Local Network)
