ARC now playing screen cuts off on Pixel 9 Pro [Ticket In]

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· I don't like how the product works

Describe the issue

ARC now playing screen cuts off on pixel 9 pro

Describe your network setup

Not relevant

2

Hi @grzlybear,

Thanks for the report. We shouldn’t require much else to escalate, but a few quick questions to help expedite our reproduction:

  1. how long have you noticed this cutoff on the Now Playing screen? Is this new after the recent release?

  2. any Display Size or Font Size changes on this phone that aren’t default?

  3. Finally, in case ARC has cached some bad display data, please go to Settings > Apps > ARC > Storage and clear the cache. Try restarting the app afterward.

Thank you!

4

Hey Connor, this has been there since I’ve had the phone.

No special settings for me.

I’ve cleared cache but the issue persists.

While you’re looking at it, there’s a contrast issue on the signal page path page while using the light theme.

5

Hi @grzlybear ,

Thanks for confirming that aspect. Does tis issue only occur on the Pixel 9? If you have another Android device, can you confirm if it occurs there as well?

If there any difference if you use a dark theme?

6

Hi Norris,

The cut off doesn’t seem to happen on my wife’s pixel 8.

Only on my pixel 9 pro.

Same thing for both dark and light theme.

7

Thanks @grzlybear. We’ll pass this to QA and ask here if we require any additional details to reproduce the bug in-house.

10

Hi @grzlybear,

Thanks again for the report. We’ve reproduced this bug and have a ticket in the pipeline to adjust as necessary on this page. We’ll ping when we expect a release that contains the fix.

11

My pleasure! Thank you!

12

Hi @grzlybear,

You’re very welcome, and thank you as well for your patience while we continue working on the fix.