ARC performance issue with large library on iPhone 17 Pro and Samsung S8 (ref#858NCS) [Ticket in]

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

I'm bringing your attention to a recent discussion about ARC that I posted and would like specific answers. Thanks.

Discussion: https://community.roonlabs.com/t/arc-is-not-stable-very-large-library-what-to-expect-from-iphone-17-pro-with-12-gb-ram-test-on-samsung-s8/305587/27

Describe your network setup

Roon Rock in NUC di ultima generazione, Iphone 13, NAS Synology

2

Good day @guimx !

I hope you’re doing well today.

Thanks for bringing this topic into attention!

We would like to inform you that we already have a ticket raised to our development team addressing this problem.

However, unfortunately there is no Estimated Release time yet for this.

Let us know please should you have more questions.

Regards.

3

Hello, ARC has been working on my iPhone 13 for four days without freezing, but last night it started crashing every few minutes. This morning, the problem persists. I’d like to ask support to check and understand what has changed since the previous few days when it was working, and let me know. And how can I fix the problem? ARC now stays open and reads tracks for about a minute, then closes on its own. Thanks.

4

Hello @guimx

Thank you for performing the test. We already have a ticket with R&D regarding this issue, and we have added your case to the tracking for further investigation.

No additional information is needed at this time, so we will go ahead and close this thread for now. Once the developers review the ticket, if any further questions arise, we will re-open the thread and reach out to you.

Thanks again for your report and for your patience while the ticket progresses through the development queue.

5

Ok, thanks a lot.

6

You’re welcome @guimx !

Have a nice day.

Regards.