I live in a hilly area and admittedly cell reception is not great. However, using Apple Music on my iPhone and Apple Music in the car, within Tesla’s implementation of it, it works flawlessly.
Using the Arc app on my iPhone 14 Pro Max, I get the Poor Connection messaging [99.9%] of the time, so it is essentially unusable.
And, I have used every option that the Arc app provides to be able to use it, including lossy options, but to no avail.
Why can’t Arc adapt like the other music apps do?
Hi @Ali_Shafai,
We can split your post into a dedicated #support topic if you’d like, as this deprecated testing thread is closed.
Roon ARC is relying on your own Core computer at home as a server - if it’s not functioning on par with other 5G streaming apps in your area, the culprit may well be your home network setup.
If you’d like us to help out, please tell us a little more about how you’ve wired your Core, as well as your ISP and router setup. There’s a good chance we can resolve the cause of this Poor Connection popup.
My ISP is Confier Communications. What specifically do you need about my ISP?
I use an eero mesh network in my home. And my Roon core is served on a M1 Mac Mini, and it is hardwired to the erro.
M1 Mac mini
eero 6 Pro
USB
What is the exact port forwarding error message you see in the Roon Settings → ARC tab?
{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“130.hhh.iii.jjj”,“actual_external_ipv6”:“fd31:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“10.10.100.2”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.7.1”,“found_upnp”:true}
}
Hi @Ali_Shafai,
It appears you have two routers/modems in the chain:
Do you have a modem/router of your provider besides the Eero?
Please take a look at the corresponding section in:
I have the main eero connected to the POE device that my ISP provided to establish internet connectivity.
That main eero device connects [wirelessly] to other eeros throughout the house.
I even changed the settings on the eero to Bridge mode to address the possible multiple Nat issue, but that still didn’t resolve the overall Arc connectivity issue.
I have done the setup for port forwarding as well.
Incidentally, when Arc was in beta, and I was one of the testers, I was able to use it and Roon even set it up automatically.
I have read the troubleshooting page, but I am still at a loss as to what to try.
Sometimes ISPs change configuration in their network. E.g. they may have switched to CG-NAT instead of real IPv4 addresses, and then the multiple NAT issue would occur on the ISP side. I note that you have both an external IPv4 and an external IPv6 address.
On the other hand, IPv6 support was added to ARC recently, which solves CG-NAT and v6 issues with many ISPs - though not all.
It should be possible to forward ports, though, according to this, page 2, “Security” - if this is current information:
Well thanks to Suedkiez showing me the way…It plainly says it’s not set up properly.
My problem is I have no idea how to check/set up ports to UPnP or NAT-PMP. I can get absolutely no help from Linksys with my router…after I waited an hour on hold for their service dept.
Well at least I’m happy that there is still hope I can get it set up properly so it will work properly!
Cheers!
Please do open your own topic and add the complete information to the posting template. These things can drag on for a while to figure out, and it would completely hijack this thread by @Ali_Shafai, whose problem most likely is completely different.
Tag me with @suedkiez in your new thread and I’ll be happy to take a look
Just posted new topic…thanks again for your help!
Thank you. I opened a case with Conifer, and I am waiting to speak to a tech to see how I can get past this issue.
I can’t think of anything else that I can do right now.
Hi @Ali_Shafai,
Specifically, we’d need to know if they are:
If you’ve bridged your two router-capable devices as suggested above, then the source of the multiple NAT layer will likely be with Conifer.
Please keep us posted with the results of your inquiry with them and we’ll troubleshoot from there. Thank you!
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