ARC Port Forwarding Diagnostic Help

Hello. Could you help me?
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:502,“error”:“error: Error: connect ECONNREFUSED 85.aaa.bbb.ccc:55000, response code: undefined, body: undefined”},
“external_ip”: {“actual_external_ip”:“85.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

@Denis_Rubtsov

If you require help from the support team, please open a support request in the Support category of the forum and fill out the issue report template with as much detail as possible. That will help Tech Support get you up and running again.

Note, the Support link is clickable and will take you to the correct place to create your request by clicking on the “Get Help” button.

Thank you.

Hi @Denis_Rubtsov,

The upstream servers used to verify Roon’s port forwarding connection aren’t reachable from your geographic region.

You’ll need to either rely on the Tailscale interface built into the latest RoonOS (if you have a UEFI-based NUC for your ROCK), or pursue an alternative method of NAT traversal with another VPN or proxy by posting in Tinkering.

See here: