ARC support - connection issues

Support
1

iPhone 14 pro max
iOS 17.0.3

In the very beginning of attempting to use arc about 6 months ago my settings as shown on my windows pc desktop showed that roon was ready to go with arc support.

I could never get it to work unless I was at home. Every now and then while in my car I could get it to load on car play but it was always slow and laggy and inconsistent.
I have read through a lot of posts and found no solution that worked.

About 6 weeks ago out of the blue it started working. Like a charm, everytime I opened arc on my phone in the car it would load and run without any issues.

Then last week it stopped. I set up port forwarding, I tried resetting things but nothing works.

Arc opens but I can never get a song to play. It spins and spins and never connects.

Is there a systematic approach to troubleshooting this. I have not found a room support link that covers a step by step troubleshooting guide.

Outside of setting up port forwarding which I am semi comfortable with, many of the posts go into technical networking topics that are way over my head.

Tidal works just fine, but I would prefer to use Roon so I can utilize Roon radio.

2

Hi Donald,

This is not the Support section. If you want official Roon Support to engage, I can move it to that section if you want. If I do, there is a form to fill out with requested information, like the RoonServer.

3

@Donald_Parkin have you tried quiting and restarting the app once you are out on the road, away from home?

4

Thanks, I appreciate your help.

5

Yes but I get the same results. Core unreachable and poor connection

6

Hi Donald,

I got your post moved to Support, If you can provide the details below for support.

Thank you.

Roon Server Machine

Include your operating system and machine info (Model, CPU, RAM).

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

7

Roon Server Machine

Include your operating system and machine info (Model, CPU, RAM).

Running ROCK on an INTEL NUC 12 NUC12WSHi7 Wall Street Canyon Mini Computer 12th Gen Intel Core i7-1260P, 12 Cores(4P+8E), 16 Threads, 18MB Intel Smart Cache, Intel Iris Xe Graphics,32GB RAM, 500GB SSD, No OS, Barebone -

ROCK
ROCK1822Ă—1300 137 KB

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Verizon FIOS Service via Verizon Gateway Router CR1000A, TP-Link TLSG1024S (feeds the House) NetGear GS116 Switch (Feeds the ROCK) No Firewall, Anti Virus or VPN in this chain. Port forwarding as shown here.

Verizon Port Forwarding
Verizon Port Forwarding2035Ă—1641 212 KB

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

iphone 14 pro max, airplay, carplay, B&W formation Wedge, Lumin U2

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

6,000 tracks stored on NUC/ROCK internal storage

Description of Issue

Details provided above in original posting. Summary, Roon shows ARC ready to go (see attached photo) but external connection is showing poor connection or core unavailable. with the exception of a 6 week period where it magically worked.

ROON
ROON2037Ă—976 108 KB

2 Likes
8

Upon accessing my routers settings in order to collect the support data requested, I decided to delete my port forwarding and re enter it as well as reboot my verizon router, Now everything is working again.

Please feel free to close this thread.

1 Like