ARC unable to connect due to Tailscale issue (ref#P6PDG3)

[David_Bisaillon]

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· The ARC settings page says "Not Ready," but I can still connect to ARC via cellular data. I'm having another problem.

Describe the issue

the message I get on Arc " Your Roon Server is online but there is an issue that's preventing access. i can't get tailscale connected to my set up. Need guidance

Describe your network setup

Nucleus Titan

[benjamin]

Hey @David_Bisaillon,

Thanks for writing in and for sharing your report! We have a detailed Knowledge Base article all around getting tailscale setup with your Titain, I’ll share a link here:

Tailscale Setup Instructions: Nucleus Titan, Nucleus One, and ROCK

Let me know if it helps, and if you have any questions along the way.

[connor]

Hi @David_Bisaillon,

Did you recently do any of the following?

1. move your RoonServer between computers

2. restore a Backup of your Roon database

3. go about 14 days or more without signing into ARC

These can all invalidate the session authorization with your server. What do you see in your Nucleus WebUI? Can you share a screenshot here?

Worst case, you’d need to reinstall the app and redownload any local content you have downloaded to the phone.

[connor]

Hi @David_Bisaillon,

This thread will automatically close soon if we don’t receive any response. If you’ve recently performed any of the three items I mentioned above with your Roon Server, you can reinstall ARC to quickly restore the current session authentication.

If this doesn’t work or you’re having additional symptoms, please let us know here.