When I attempt to login to ARC I get a notice that I need to update the ROON server, in my case a Nucleus. The problem is that the Nucleus is up to date. When I test the ARC connection within ROON, I get a timeout error; effectively, it appears that ROON does not see the ARC.
Describe your network setup
I have a FIOS Verizon router and Eero Pro range extenders.
Thanks for writing in and sharing your report, and welcome to the community! Sorry to hear it’s an issue that prompted your first post.
Taking a closer look at your error code within your screenshot, one important aspect is the ‘MultipleNatFound’ snippet.
This can either be at the local-network level (commonly as a result of two routers), or at the level of your service provider (in the form of carrier-grade NAT).
If your setup involves an ISP-provided gateway (modem/router combination) and your own third-party router:
In the web administration interface of the ISP-provided gateway (modem/router combination), enable Bridge Mode or equivalent, where the ISP-provided gateway does not have DHCP routing enabled.
Alternatively, if you have already created a manual port forwarding rule in your 3rd party router, you can add an additional rule to forward the port through the ISP/second router.
If you only have one router in your setup or your modem is already in Bridge mode, please take a look through our list of known router and internet service provider solutions, as other users may have already encountered the same situation: ISPs and Routers: List of Known Solutions and Workarounds
You can reach out directly to your service provider to ask if they support port forwarding; this question will often enough to prompt them to explain whether or not the carrier-grade NAT they’ve implemented can function with ARC.
