Arcam ST5 freezes

[Micha_Italiaander]

Hi,

Whenever I start playing music directly from Roon on my ARCAM ST5, it freezes, and I have to reset the device. However, I don’t encounter this issue when using the Chromecast connection.

Is there anything I can do to resolve this problem?

Regads

[connor]

Hi @Micha_Italiaander,

Please share a screenshot of the Signal Path within Roon when you encounter this issue with the ARC ST5.

Does this issue occur with all DSP disabled in MUSE?

Can you reproduce the issue with all file formats, sample rates, and bit-depths?

Our team will activate diagnostic logging. In the meantime, please share the name of a track that was playing (or the approximate timestamp) of the last freeze with the Arcam Zone playing.

Thanks!

[Micha_Italiaander]

Hi Connor,

Here with the info you requested. The Signal path and music I was playing. It is Flac 44.1 kHz 16 bit.

I don’t know how to disable DSP in muse. I don’t see the option in the pull down. I can only choise one of the presets.

[Micha_Italiaander]

Hi Conner,

Is this info suffient for you to proceed? Or do I have to provide something else?

Kind regards,

Micha

[daniel]

Yes this is the information we needed from you. Thank you!

In your logs we’re seeing intermittent connection losses with your Arcam.

08/15 01:34:39 Trace: [raat] [ARCAM ST5 @ ] => Disconnected
08/15 01:34:39 Trace: [raat] [ARCAM ST5 @ ] lost client connection. Retrying
08/15 01:34:39 Trace: [raat] [ARCAM ST5 @ ] connecting (attempt 1)
08/15 01:34:39 Info: [transport] destroyed zone Studeerkamer was playing? False
08/15 01:34:39 Trace: [zone Studeerkamer] Suspend
08/15 01:34:39 Info: [zone Studeerkamer] Canceling Pending Sleep
08/15 01:34:39 Info: [zone Studeerkamer] Canceling Pending Sleep

How is your Arcam connected to your router? Is there any hardware like switches between it and your router?

[Micha_Italiaander]

Hi Daniel,

Its connected by wifi with router.

Regards,

Micha

[benjamin]

Hey @Micha_Italiaander,

Thanks for the follow-up!

@Micha_Italiaander

Its connected by wifi with router.

As a next step, I would definitely see about setting up a hardwire ethernet connection from the device to your router, and see if your issue persists. If it does, share the track title and we’ll take another look!

[Micha_Italiaander]

I’m away for a few days. Will try as soon as I’m home.

[benjamin]

Sounds good @Micha_Italiaander we’ll be on standby for your reply.

[Micha_Italiaander]

Hi, I connected the ST5 to the Router and the problem persists. Played the same Mahler 8 record.

If I use the Chromecast connection it works normal.

[benjamin]

Hey @Micha_Italiaander,

Can you go through the process of re-installing the latest firmware on the Arcam device and see if the same issue reproduces?

We’ll be on standby for your results. Thanks!

[Micha_Italiaander]

@benjamin

same

Hi, I did as instructed. Tried multiple times to do a usb update, but every time it indicates the update failed.

I also noticed my ST5 has the most recent version.

And the problem persists. Played Mahler 8 record again and ST5 freezed.
After restart I did a lot of other recordings and experienced no freezes.

Could it be the Mahler 8 record is corrupte?

[Micha_Italiaander]

I just deleted the Mahler recording from my album collection. Played the whole night without any problems. Maybe it is just this recording.

[benjamin]

Hey @Micha_Italiaander,

Thanks for giving that a try!

@Micha_Italiaander

Played the whole night without any problems. Maybe it is just this recording.

How odd, that certainly seems to be the case. If the tracks were corrupt, we’d likely see traces within your Roon Server diagnostic report.

If you re-import and analyze them, does the same issue occur again?

[Micha_Italiaander]

Just tried to play the track again. Same problem! Its from Tidal. Time 8.19 pm CET.

[Micha_Italiaander]

The problem persists. Its not just the Mahler track. I cant play any track. For your diagnostics: between 8.20 and 8.30 pm CET.