ARCis not working on Netgear r9000 router

[Jakub_Natkaniec]

Roon Core Machine

Connected Audio Devices

Description of Issue

[Jakub_Natkaniec]

Roon CORE - INNUOS ZEN
AUDIO - ROTEL P5 AS DAC
router nighthawk r9000
problems - dac is not find and arc is not working

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[Wes]

HI @Jakub_Natkaniec.

Thank you for your patience as we work through the influx of similar issues.

A couple of questions before I provide you with our form response.

1. What is the make/model of your modem?

2. How is the DAC connected to your network?

Certain modems might try and do routing alongside your Netgear is why I asked. I can do some research and let you know what I find.

As for your DAC, I don’t see a Rotel as connected to your core so I am seeing the same as you. You may need to verify that it’s up to date and connected via ethernet if at all possible.

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

• Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• Check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

1. What is the make and model of your modem and router?
2. Do you have any additional network hardware, like additional routers or managed switches?
3. Who is your internet service provider and what is your geographic region?
4. Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?

Please let me know and I will monitor our thread for responses.

Wes