Maybe you were too busy trying to be a “donneur de leçons” (on mac keyboards, normally, long press on the c to get the cédille, btw ) to read “I’d do what you’re thinking of doing for yours”, or, before that, my unequivocal “yes” to “would you recommend it ?”.
I also contextualised and in a way minimised the issues that have been reported: “it isn’t necessarily malevolent, it’s probably incompetence with technology”, by reminding people that there is quite a cultural difference in customer service between the States and France (and yes, in the process, taking a jab at France objectively being a step or two behind, technology-wise, compared to the states, something the French are in a bit of a denial of (I’d add a minitel joke right here, but I’m afraid that’d ruffle another few feathers)). It isn’t to say that one is better than the other, just different, and someone going in with American expectations of customer service might be caught a bit off-guard.
Anyway, Qobuz works, it’s a solid service, they deserve all the customers they can handle, and they’ve generally answered my emails (I did write in French though, so I truly don’t know how they’d handle communications in English. I mean, they are… French…).