So here is another “Artwork Disappeared” thread but similar threads I searched for were from 2015 and were Soolos or Tidal related. Mine is not. I don’t use Tidal and my media is on local drives.
I just installed Roon about 10 days ago after sitting on the fence for a while. Installation was smooth and I was up and running in about 15 minutes flat. I had a flawless experience for about a week until just a couple of days ago when (almost) all my artwork disappeared when accessing it from my Control PC Roon Remote. I have Android and iPhone remotes but did not check if they worked when the problem started.
Here is what my Roon installation looks like:
AudioPC:
Core i5 machine running W10 with 32GB RAM and 128GB SSD
Media is located on a networked drive
Installed Roon Core + Server
Roon Remote installed on a separate Windows machine
The backup file was installed inside the following path on my AudioPC
C: > Users > … > AppData > Local > RoonServer > Roon Backups
I managed to solve the problem by copying the backup folder to a higher level folder at “C: > Roon Backup” and restoring the database from there. I realize that this is like a complete reinstall as I had reconfigure everything from scratch. Roon is now re-importing my complete music library. But the good thing is that album artwork is back.
Can someone @support explain what happened to my album artwork in the first place? Restoring the database can’t be the way to solve this problem going forward. I am still in my 2 week trial period. This is a deal breaker for me if this happens again.
I have my logs zip file available on my dropbox for analysis.
Regards.