Artwork not showing in newly added album since last update (1.8 build 943)

Roon Core Machine

Windows 10 Pc
Intel I5 8th gen
32GB ram

Networking Gear & Setup Details

Wifi ac card
Cisco Switch

Connected Audio Devices

Optical to Denon AVR

Number of Tracks in Library


Description of Issue

After the last update, the newly added albums don’t show the custom album artwork located in the “artwork” folder inside the album folder or directly in the album folder.

Even a rescan or a reboot don’t resolve.

Great to see you again @Luca_Alebardi!

Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.

I’m sorry to hear you’re running into issues with new album artwork not showing up in your Roon account. Since some time has passed I wanted to touch base to get your current status.

Are you still experiencing this issue on the newest Roon build 952? If so, are you able to share a screenshot of a local music folder where the artwork isn’t showing up in Roon?

We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!

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