Why is this happening. Has never happened before, but since the latest update, this is happening constantly and will suddenly drop Tidal altogether and then you need to login again which takes you to a website to confirm (and never works on the first try) and now all Tidal albums have no artwork. Th…

Tidal changed their login protocol to a website based system. Roon has implemented changes to respond. @support will investigate to try to find out why it isn’t running smoothly for you. Can you describe your setup, including network, to get them started ?

Thanks Andrew. Running Roon server on a MacMini (late 2012) to an UltraRendu and use HQPlayer (Desktop 3.25.6). Right now zero images and I’m noticing even some of my local albums are missing artwork. [Screen Shot 2020-03-28 at 5.18.06 PM] [Screen Shot 2020-03-28 at 5.23.38 PM]

Hi @anon94274355 , Can you describe your networking setup? Are albums missing on all remote devices? Is there any change after a reboot of the Core machine and router?

Hi Dylan, Network connections are all ethernet: Router -> AirPort -> MacMini w/Drobo attached via thunderbolt -> Network Switch (connected to AirPort) -> UltraRendu -> DAC (USB) I’ve rebooted too many times (both router, computer and Roon server app) to mention since the last update and same logi…

Hi @anon94274355 , [image] anon94274355: will suddenly drop Tidal altogether and then you need to login again which takes you to a website to confirm (and never works on the first try) Can you please try clearing out your TIDAL cache by using these instructions? Exit out of Roon Find and op…

Still having Tidal issues where under setting / services I’m signed in to Tidal but there is just a spinning icon. Needed to log out and took me 4 tries before it actually logged in. Please let us know if this is going to be a constant issue with Tidal because of their new login in format, if so I w…

Hi @anon94274355 , What kind of router are you using? What is the model/manufacturer? Are you using the default ISP-provided DNS servers or are you using Google/Cloudflare/Quad9?

It’s a Rogers Rocket Wi-Fi Modem (Hitron CGN3, CGNM3552 modem) [image] noris: Are you using the default ISP-provided DNS servers Yes.

Hi @anon94274355 , Thanks for confirming the model and DNS information. Do you by any chance have the ability to specify manual DNS servers on your router? If so I would suggest making the switch to Cloudflare / Quad9 / Google DNS . Can you let me know if this is possible and if it helps with the issues …

I’m not going to do this. Roon needs to make their app work with how the majority of people use, which is ISP provided DNS servers. Is this also why Roon has been so sluggish since the last update? My iPad constantly has the Roon logo spinning for minutes at a time while trying to do the simplest th…

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Attempted Login and TIDAL constantly dropping

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