"Audio Analysis Hangs on Specific File" (ref#BMXT7T)

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1
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What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

Audio Analysis stuck on a single file

2

I have been having a lot of instability on playin audio and have isolated the issue down to my server being overloaded, and generally slow. Can you please help me identify the file causing the audio analysis to get stuck?

3

If you stop Roon, and then go to the logs, you might be able to see the song title in the log’s event list. There is a faq on logs here:

I would stop Roon, find the latest log file and copy it to the desktop. Then use a text reader to look at the file.

1 Like
6

Hi @Kevin_Madden,

We’ve identified the likely offending object in diagnostics - the track is The War On Drugs - “I Don’t Live Here Anymore (feat. Lucious).”

You can upload a zipped copy of the affected track and containing album here for our team to investigate. Here is a [Media Uploader].(https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external)