I’ve done all of that. Doesn’t matter if it’s local files or Tidal. The issue is that the Roon server is rediscovering ALL attached endpoints, every 30 seconds. They drop from the list of endpoints for a moment and then all re-appear. This breaks playback. Forcing a downgrade one version of the Roon server fixes this issue - but is a pain to do.
Note that the issue is that playback starts… but stops after 30 seconds. Down at the bottom of my Roon remote, the server seems to be popping back and forth between having no audio devices, and being connected to the one selected last. All of this was working perfectly fine on 2.53.
Thanks for writing in! Sorry to hear abouty your playback issue.
Before anything else - it looks like you’re running an older version of Roon - build 1534, with the latest build being 1554.
Could you go ahead and update both your Roon Server as well as all your Roon Remotes to the current version of Roon?
We’ve enabled diagnostics for your Roon Server, so the next time you bring it online, it’ll auto-send over a fresh diagnostic report for us to analyze further.
In the meantime, can you double-check your device settings to ensure your B&W is set to play the proper file resolution you’re attempting to play?
When you have it set as your zone - click the volume icon > cogwheel to access your device settings.
We’ll be monitoring for your reply (we aren’t around over the weekends, but we’ll be back first thing Monday) and thanks again for writing in!
Yes. I have reinstalled and gotten the same failure. Then deleted everything in library/room and reinstalled and gotten the same failure. Rolling back to 2.53 fixes the failure but is hard to do.
I use Roon Core on an Intel NUC PC, connected directly to an amplifier, and also Chromecast Audio, to stream my Roon music.
Since the last Roon update, there have been constant interruptions in the music with all of these equipments, including the non wireless one (every 5 minutes and sometimes even every 30 seconds!).
Each time, all devices disappear from the Roon remote, then reappear a few seconds later. The music is then paused and must be restarted…
Roon is completely unusable.
I haven’t changed anything about my home setup, neither Roon parameters, neither my Wi-Fi.
Indeed, when I connect directly to Qobuz, I don’t experience any interruptions. So it seems that the problem comes from Roon…
This started right after the last update, it was obvious and immediate.
Thank you for your help, I use Roon every day, this is a real disaster for me.
Roon support don’t work weekends, but I’d suggest rebooting your network equipment, give it 5 mins and then reboot the Windows NUC that is running Roon.
@Carl
Thanks for the suggestion, Carl, but my network goes to sleep every night and reboots on its own every morning. Same thing with my NUC. However, the problem started last Tuesday.
While you wait for support, I’m curious if you have IPv6 enabled on your router. If so, disable it and then reboot everything from the router working outwards.
@Mr.Flibble
Thank you for these verification suggestions.
No IPv6 and Windows
Reminder: absolutely nothing changed in my setup between before and after the problem occurred.
Is this that your ISP doesn’t offer IPv6 or it is disabled on the router.
Windows by default has IPv6 enabled by default I believe.
This guide is easy to follow for both Windows 10 & 11.
I’m suspicious over Roon soon to be implemented IPv6 support. They tested this on the last Early Access release, but it didn’t affect me as everything IPv6 is disabled. I’m wondering if somehow the last production build update has the main footings for the ‘turn on’ and for some could cause a premature issue before it’s officially released.
If your ISP doesn’t support IPv6 it is best to disable it on all devices. Normally would not be an issue, but this is Roon and it may cause issues for some.
@Carl
Sorry Carl, actually it’s just my router’s Wi-Fi that turns off at night and restarts on its own in the morning.
I tried rebooting the router and it seems that the problem is solved.
Thank you!
Actually, no, the music still stops, but less often (??).
I don’t understand what’s going on!
I removed the “solution” tag from my previous post. I’m waiting for Roon support…
unless you have another suggestion…
I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
Would you kindly get the Roon server back online, reproduce the issue again, and let us know the exact timestamp with the track name?
Hello @vadim ,
Thank you very much for your help.
Here are the music interruptions from my new listening session , as described in my first post above.
Please note that the times are in French time.
Thank you in advance for your feedback.
-17h45-jack johnson : brushfire fairytale
-17h50-john martyn: may you never
-18h26-angus & Julia stone : bella
-18h39-cocoon: I Will be gone
-19h00-eva cassidy : wade in the water
-19h19-jack Johnson :no other way
PS: Something strange is happening. I’m not receiving email notifications when someone replies to my post, even though the bell with the exclamation mark is enabled.
Do you run into these issues outside of streaming via chromecast?
Do these issues happen no matter the file format?
Does this occur no matter the Roon remote you use?
Since you are using a Windows PC as one of your remotes, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.
You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.
I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.
Here are the answers to your questions:
1- Yes, this also happens with my NUC, which is connected directly to an amplifier via USB.
2- I haven’t paid attention to that, but I assume so. I mainly use playlists created with Roon/Qobuz.
3- Yes, I use Roon Remote on a Windows PC and on an iPhone. The problem persists in both cases.
I haven’t followed the rest of your instructions for the moment. I prefer to wait for your feedback, given that the problem also exists with Roon Remote from the iPhone.
For your information, I rebooted my router twice following @Carl 's advice. The problem persists but occurs less often.