Audio stops during playback

Support
25

Hey @michaelm,

Thanks for that information! For a next step, please :

  1. Turn your media player off
  2. Turn off any network box connecting it to your Wi-Fi router
  3. Turn off your Wi-Fi router box, wait 30 seconds, then turn it back on; when internet has been restored
  4. Turn on your network box
  5. Turn on your media player
  6. Log back into Roon
  7. Login to Qobuz with your existing credentials

If your issue persists after going through the above, I would suggest the clearing of your cache on your Roon database.

  • Exit out of Roon
  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs