Audio zones disappear after software update with Mac Book Air server (ref#HUOE6U)

[Ricky_McGrath]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

Do you have an approximate timestamp of when the issue last occurred?

· Yes today 1/16 at 630PM ET

What are the make and model of the affected audio device(s) and the connection type?

· Arcam directly wired in to B&W wired speakers and Cambridge streamer streaming via AirPlay to 3 B&W wireless speakers

Describe the issue

This happens many times with software update. Several of my audio zones disappear after update. My set up id Mac Book Air as server running Sequoia 15.1.1, Cambridge Streamer and Arcam amplifier with both wired and wireless speakers. When I go to audio zones on Roon only zones showing up are my computer audio and my Sound Output

Describe your network setup

Mc Book Air running ios Sequoia with endpoints of Cambridge streamer and Arcam integrated amp

[Robert_F (Rob)]

I just posted this for another user on Sequioa, please try this approach.

@Robert_F

There is a known issue with Apple’s updated security in Sequoia and Roon. Have you tried this workaround that usually resolves the issue (but is needed everytime the Mac is rebooted):

@Bryce_Hill

Yup - just happened to me too. Soon always feels like I have to have a PhD in code and engineering to figure anything out! Go into System Settings / Privacy & Security / Local Network / Roon - toggle it on and off - then restart your laptop to tell it who’s boss and you should be back up and good.

Typically you only need to toggle the setting from On to Off and then back On, I do not need to reboot my Mac Roon Remote after making this change to see Roon over my network (my Roon Server is a W11 PC).

[benjamin]

Hey @Ricky_McGrath,

Good to see you on the community!

@Robert_F likely has the solution you’re looking for. Our team is still investigating causes around the recent Sequoia update, but don’t have any concrete solutions quite yet.

Let me know if the above helps!