Audio zones not showing after app update (ref#679UAY)

Support
1

What best describes your playback issue?

· A connected audio device is not appearing in Roon

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 5:00 pm or so July 2

What are the make and model of the affected audio device(s) and the connection type?

· JBL authentics, JBL charge wifi, Wiim pro plus

Describe the issue

None of my audio zones are showing up after app updated

Describe your network setup

telus internet modem... no other routers or network devices

2

Hello @LM_M

Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

  1. Open macOS System Settings → Privacy & Security → Local Network
  2. Make sure Roon and Roon Server are both enabled
  3. Even if they are already enabled, please toggle them off and back on
  4. Fully quit Roon Server from the macOS menu bar / task bar
  5. Reboot your Mac
  6. After reboot, launch Roon again and check if the devices is avaliable again.

Once these permissions are refreshed and the system restarted, your audio devices should reappear.

Please let us know if the issue persists after these steps, and we’ll continue from there.

3

Hey @LM_M,

Just checking in on this. Were you able to go into macOS Privacy & Security, refresh the Local Network permissions for both Roon and Roon Server, then fully quit Roon Server, reboot the Mac, and launch Roon again to see whether the devices came back? If you tried those steps and it is still missing, let us know what you found and we can continue from there.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.

4

Hello, Yes the instructions above seem to have worked. Thank you!

5

Hello @LM_M

Hi, glad to hear that got it sorted. Thanks for confirming, and enjoy your zones being back.