Auralic Aries frequently disconnected after few songs

[Sean_Pak]

Roon Core Machine

Lenovo 23 (Tiny-in-One) ThinkCentre - Type 10DQ
Intel(R) Core™ i7-4785T CPU @ 2.20GHz 2.20 GHz
16GB RAM
Windows 10 Pro (Build 19044.1415)

Networking Gear & Setup Details

Router : Huawei EchoLife EG8145V5 on Ethernet to endpoint Auralic Aries

Connected Audio Devices

All storage connected to Roon Core via USB
Roon Core : Wifi over to router (Core direct connect to a wifi extender)

Number of Tracks in Library

Music library = 38,377 tracks

Description of Issue

After upgraded to Roon 1.8, frequent disconnection from end point (Auralic Aries). Roon core unable to detect end point.

Before upgrading to Roon 1.8 no such issue occur.

[fgm]

Hi,
looks somehow like my current issue (?):

Roon Playback stops frequently, connection lost

Roon Core Machine iMac, Catalina, 3,3 Ghz Quad i5, 16GB, late 2013 Connected to router via WiFi, stable and reliable (!), 1000MBit +/-, about 60 dBm, 5 Ghz, Router to iMac WiFi-distance 5m / 1 thin wall located in office at home iPad and/or MacbookPro (M1, 2020), both via WiFi 5Ghz Networking Gear & Setup Details Fritzbox 7590, via Ethernet into an Auralic Mini with internal SSD (480GB), living room Connected Audio Devices Auralic Mini (as a Bridge) via USB into a DAC (Chord Qutest) int…

[jamie]

Hey @Sean_Pak,

We’re sorry to hear that you’re having some trouble after the update. We’re happy to help with this.

Let’s start by doing a simple full reboot of the Core machine, Router, and the devices in your signal chain - most specifically the Auralic Aries. Power Down, unplug the machine, wait a couple minutes, plug back in, power up and see if that helps.

My apologies for the not seeing your set-up clearly… is your Core directly connected to your router or to the extender? Can you also specify which Auralic Aries you’re using?

Can you also please go to Settings>About and include a screenshot of that page please?

Once we have these details we’ll be back in touch! Thanks

[Sean_Pak]

Let’s start by doing a simple full reboot of the Core machine, Router, and the devices in your signal chain - most specifically the Auralic Aries. Power Down, unplug the machine, wait a couple minutes, plug back in, power up and see if that helps.

Tested above issue still persists.

Is your Core directly connected to your router or to the extender?

Core directly connected to extender. From extender wifi over to router. Auralic direct connect to router.

Can you also specify which Auralic Aries you’re using?

Auralic Aries (Clamshell type)

Can you also please go to Settings>About and include a screenshot of that page please?

Hope the screenshot helps…TQ

[Sean_Pak]

Let’s start by doing a simple full reboot of the Core machine, Router, and the devices in your signal chain - most specifically the Auralic Aries. Power Down, unplug the machine, wait a couple minutes, plug back in, power up and see if that helps.

Tested above issue still persists.

Is your Core directly connected to your router or to the extender?

Core directly connected to extender. From extender wifi over to router. Auralic direct connect to router.

Can you also specify which Auralic Aries you’re using?

Auralic Aries (Clamshell type)

Can you also please go to Settings>About and include a screenshot of that page please?

Hope the screenshot helps…TQ

[Geoff_Coupe]

This may be relevant: Auralic have an issue with their last firmware release and are working on a new one:

Auralic Aries G1 disappears from Roon

Hey @user115, so sorry to hear that the issue returned! It has been brought to my attention that Auralic has confirmed that they are releasing an additional firmware update that will address all issues in Roon. Please see this post, where Auralic provides an update to a user experiencing issues with their device: Auralic Firmware Update Please feel free to reach out to Auralic for further information. I really do appreciate your efforts and patience during this entire process!